Terry Starbucker
DECEMBER 27, 2009
Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full 15 Basic Steps To Mind-Blowing Customer Service: Lessons From A Paris Produce Shop by Starbucker on December 27, 2009 My wife and I have been in Paris on a two week vacation, spending the holidays in one of my favorite cities in the world.
Lead on Purpose
DECEMBER 28, 2009
Home About the Blog Michael’s Bio Resources Lead on Purpose Entries RSS | Comments RSS Top Posts Lead on Purpose featured Five leadership practices for improving customer service Five factors of leadership Real-world examples of customer service Leadership and Product Management Five stages of problem solving Guest Post: The Yin-Yang of Product Management -- Market Sensing Book Review: The Leader Who had no Title Market sensing Product manager responsibilities Recent Comments Doug Tay
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Tony Mayo
DECEMBER 28, 2009
Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences? CEO Executive Coaching Fees My Protein Shake Recipe One more question.
QAspire
DECEMBER 21, 2009
Home Go to QAspire.com Guest Posts Disclaimer Top 10 Project Management Mistakes You Should Avoid I was recently studying the anatomy of failed/troubled projects and following came out as a learning. Here are top 10 project management mistakes that should be avoided: Estimating project tasks based on poor inputs on scope and too many assumptions. Starting project without 102% clarity (100% clarity on scope/technology and 2% knowledge of how you can add value).
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Building Personal Strength
DECEMBER 5, 2009
Having read over 200 books on leadership, I prefer a book not by someone who has thought well about leadership, but someone who has actually been a successful leader. If John Wooden's book on leadership is my favorite, Mike Krzyzewski's book, Leading with the Heart is a close second. Coach K and I were cadets at West Point at the same time. He was in the class of 1969, two classes after me, so even though we were assigned to the same cadet regiment, I remember him mainly from what he did on the
Your Voice of Encouragement
DECEMBER 23, 2009
skip to main | skip to sidebar Wednesday, December 23, 2009 Stop Comparing Yourself to Others! I was listening to an interview of one of my good friends, Debbie Phillips , as she focused on the seven mistakes that keep someone from being "A Woman on Fire." The one that jumped out at me applies to males and females alike: the tendency to compare ourselves to others.
Leadership and Management brings together the best content for leadership and management professionals from the widest variety of industry thought leaders.
Lead on Purpose
DECEMBER 10, 2009
Home About the Blog Michael’s Bio Resources Lead on Purpose Entries RSS | Comments RSS Top Posts Lead on Purpose featured Five leadership practices for improving customer service Five factors of leadership Real-world examples of customer service Leadership and Product Management Five stages of problem solving Guest Post: The Yin-Yang of Product Management -- Market Sensing Book Review: The Leader Who had no Title Market sensing Product manager responsibilities Recent Comments Doug Tay
Anese Cavanaugh
DECEMBER 1, 2009
Random thoughts this a.m. Thinking about how totally EASY it is to make a positive impact on someone’s energy and the rest of their day. And then how easy it is to create a ripple effect that goes out to those they touch. Thinking also about how much time, energy, money and “task forces” organizations can put into increasing engagement in their companies – which I’m not knocking – I think these are incredibly worthwhile initiatives with really beautiful intentions behind them – AND how ironic it
QAspire
DECEMBER 8, 2009
Home Go to QAspire.com Guest Posts Disclaimer Invisible Cost of “Toxic” Leadership Many organizations today are plagued by so-called leaders who don’t carry a leadership mindset. Their title may read “Project Leader” and they may be managing a few people, but that does not make them real leaders. We all know that leadership is a mindset, a way of thinking and attitude.
Building Personal Strength
DECEMBER 25, 2009
Listening to Zig Ziglar is like listening to a sermon on LIFE. In this video, Zig tells a wonderful story about how he got a woman to change an ATTITUDE, which in turn changed her life. This video is my holiday gift to you. Zig Ziglar is such an entertaining storyteller, and this segment has so much value, you'll be happy to enjoy all 9 minutes of it.
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Your Voice of Encouragement
DECEMBER 9, 2009
skip to main | skip to sidebar Wednesday, December 9, 2009 Encouraging Children: My Mentor John Rosemond Got It Wrong This Time Ive been a fan of parenting expert and psychologist John Rosemond for more than 10 years. His books were a beacon of reason and practical parenting for me, especially, Teen-Proofing: Fostering Responsible Decision Making in Your Teenager , during my daughters pre-teen and early teen years.
Terry Starbucker
DECEMBER 20, 2009
Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full How A Glass Half Full Helped Me (And Can Help You Too) by Starbucker on December 20, 2009 TerryStarbucker.com turns 4 on 12/25; Today, in marking this anniversary, I tell the story of how my philosophy of "Half-Fullism" was born.
Lead on Purpose
DECEMBER 15, 2009
Home About the Blog Michael’s Bio Resources Lead on Purpose Entries RSS | Comments RSS Top Posts Lead on Purpose featured Five leadership practices for improving customer service Five factors of leadership Real-world examples of customer service Leadership and Product Management Five stages of problem solving Guest Post: The Yin-Yang of Product Management -- Market Sensing Book Review: The Leader Who had no Title Market sensing Product manager responsibilities Recent Comments Doug Tay
Anese Cavanaugh
DECEMBER 2, 2009
I’m experimenting with posting more frequently on this blog. I want to see how it feels to me to write in shorter, unedited clips, and I want to see what kind of response we get. It’s an interesting thing to write stuff up, hit send, and have the work go out to cyberspace. Every once in a while I’ll have someone send me a note saying they use this information for “self-coaching” or that they share the posts with their teams for discussion – that is great!
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QAspire
DECEMBER 6, 2009
Home Go to QAspire.com Guest Posts Disclaimer Monday Thoughts (Thanks to Paul Schwend) Paul Schwend is a wonderful friend who lives in Florida and is referred to as an ‘ Insurance Man’. Paul made my weekend by sending me a wonderful book titled “ Soul Happy ” – a brilliant compilation (by Kobi Yamada) of soulful thoughts on some of the core facets of life.
Building Personal Strength
DECEMBER 17, 2009
It's been over 40 years since my years as a cadet at West Point, and I’m sure the institution has made many changes since then. However back then, in addition to being physically and academically challenging, Plebe (freshman) year was a period of trial and indoctrination. During that first year I experienced countless stressful encounters with upperclassmen.
Your Voice of Encouragement
DECEMBER 1, 2009
skip to main | skip to sidebar Tuesday, December 1, 2009 Why Parents Need to Read to their Children "One of the greatest gifts adults can give--to their offspring and to their society--is to read to children.&# - Carl Sagan I began my first career out of college as an elementary school teacher, and my masters degree focused on how children learn to read.
Managing Communities
DECEMBER 30, 2009
For the second consecutive year, I made the pilgrimage to the holy land that is Las Vegas for Blog World & New Media Expo, which ran from October 15-17. Attending conferences like this is always a reunion of sorts where I hang out with people I already know and meet people face to face for the [.]. Tags: Managing Online Forums (Book) ManagingCommunities.com Press.
Speaker: Cy Wakeman, M.S., CSP, President, Reality-Based Leadership
Most HR leadership philosophies are grounded in two completely faulty assumptions — “change is hard” and “engagement drives results.” Those beliefs have inspired expensive attempts to keep change from being disruptive to employees. What these engagement programs actually do is create and reinforce feelings of victim-hood and leave employees unprepared to adapt to real changes that are necessary for the health and profitability of their enterprises.
Eric Jacobson
DECEMBER 9, 2009
Another month has gone by so it's time to remind ourselves to be good leaders by setting a good example. So, let's take a few minutes today to be sure we are doing all of the following: 1. Praise when compliments are earned. 2. Be decisive. 3. Say "Thank You" and sincerely mean it. 4. Show and demonstrate trust. 5. Communicate clearly. 6. Listen carefully. 7.
Steve Farber
DECEMBER 23, 2009
My friend, Timna Pilch , described this video as “the most adorable, weirdest thing&# she’s ever seen. “Adorable&# and “weird&# are words you don’t often hear in combination, but I think they’re fitting in this context. I offer you this adorable/weird video of our cat, Rudy, and dog, Ellie, as a treat for the holidays.
QAspire
DECEMBER 24, 2009
Home Go to QAspire.com Guest Posts Disclaimer QAspire Blog 2009 – Essential Posts Redux When the year ends, we tend to retrospect. Look back and see what worked and what not. Here is a collection of some of the chosen posts, some essential lessons from each month of 2009 (our of total 93 posts written in Y09): January 2009: Explicit versus Tacit - Content versus Process This post talks about explicit and implicit value that an individual generates for an organization and how important is i
Building Personal Strength
DECEMBER 22, 2009
"Peace on Earth, goodwill towards men." I hear this a lot during the holiday season, but it rarely seems peaceful this time of year. But we really do need the peace, we need to relax. This video worked for me. The music comes from Simon and Garfunkel's "Sounds of Silence," a huge hit back in the amazing year of 1969. I was living in a bunker in Vietnam, and my sergeant loved this song, played it over and over again.
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Your Voice of Encouragement
DECEMBER 11, 2009
skip to main | skip to sidebar Friday, December 11, 2009 Accountability - Accept Responsibility for Your Actions When youve made a mistake, its tempting to place the blame somewhere else. But denying your role only leads to diminished self-respect and self-esteem. Apply these insights and suggestions to experience the payoffs for taking responsibility for your actions.
Managing Communities
DECEMBER 26, 2009
Generally speaking, one of the bare bones expenses when it comes to running your own online community is web hosting. Having your own web hosting where you have access to all of your website’s files, your databases and everything that goes into running your site allows you to have complete control over what you have [.]. Tags: ManagingCommunities.com Off Topic.
Eric Jacobson
DECEMBER 3, 2009
If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. According to SWA Chairman, President and CEO Gary Kelly, as reported in the company's in-flight magazine, "every company has a culture, whether that culture is supportive or stifling, active or passive, fun or discouraging.
Women in the LEAD
DECEMBER 7, 2009
Women in the LEAD A B O U T U S H O W T O C O M M E N T Recent Posts WOMEN: LEADERSHIP is How TO BE WOMEN: Love, Respect and Leadership WOMEN: Is Negative Thinking Holding You Back? GRATITUDE: Journey to Ones Calling WOMEN: CLAIMING YOUR WINGS WOMEN: Challenged and Overwhelmed? A Remedy Powerful, Focused, Highly Intentional Living WOMEN: The Art of Great Presentations Inner Life, Outer Success WOMEN: See Your Own POTENTIAL Rumi Tells Us Archives January 2011 December 2010 November 2010 October 2
Speaker: Rusty Lindquist, VP Strategic HR Insights at Bamboo HR
Compensation can be tricky, few things carry as much emotional weight as comp. And with the increased transparency in the market, combined with our collective propensity to rate ourselves against others, the frequency of these very difficult conversations is increasing. In this webinar, we will deconstruct some of the psychology around comp. We’ll take an analytic look at comp’s role in the employee experience, and then we’ll get really tactical with guidance on very specific compensation conver
QAspire
DECEMBER 18, 2009
Home Go to QAspire.com Guest Posts Disclaimer Seth Godin’s “What Matters Now” and a Few More Gems Seth Godin recently released a free eBook titled “What Matters Now” – it is a collaborative effort of 70 great thinkers who have presented brilliant ideas that will truly shake you up to think deep and wide as we approach 2010. I read it and found it to be truly REMARKABLE with short and profound insights.
Building Personal Strength
DECEMBER 10, 2009
Most people underestimate themselves. Because every life is peppered by mistakes, shortfalls and failures, people tend to be more aware of their shortcomings and limitations than they are of their strengths and possibilities. I once knew a woman who had an M.A. in English from a well-known university. She loved fiction and poetry, and we would frequently talk about books.
Your Voice of Encouragement
DECEMBER 28, 2009
skip to main | skip to sidebar Monday, December 28, 2009 Responsibility - Will You Accept the Role to Do What Needs to Be Done? Its tempting to say "no" when faced with one more thing that needs to be done. But you have the strength within you to accept the task and do something excellent. These insights can help you figure out when to accept new roles.
Managing Communities
DECEMBER 20, 2009
photo credit: MPD01605 Not long ago, someone from a very well known, reputable charity spammed one of my communities. I’m not going to mention the name of the charity because it’s not important. I’m not looking to shame them and they are not the point I want to make. It’s not like this is the [.].
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