Harvard Business Review

JULY 25, 2014

He claimed that based on this insight he could anticipate their market moves one or even two steps in advance. At the same time, we continued to invest in long-term product development and overseas markets, knowing it was unlikely he could follow us in the short term.”. expansion, out-maneuvering Adelson in the domestic market. “We

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

JULY 18, 2014

Off the Bell Curve Pay Attention to Your “Extreme Consumers” Working Knowledge Marketers worry too much about the average consumer and don’t spend enough time thinking about “extreme” customers — those quasi-maniacs who passionately love or hate a brand. Norton of Harvard Business School. Avery and Michael I. And long lines ?

Norton 8

Norton Brand Sharpe Storytelling 8

Harvard Business Review

MARCH 11, 2015

To start, four researchers at the Rotman School of Management, Duke’s Fuqua School of Business, and the National University of Singapore did a study where they found that , when a liquor store changed from face-to-face to self-service, the market share of difficult-to-pronounce items increased 8.4%.

Banking 8

Banking Technology Norton Ryan 8

Harvard Business Review

AUGUST 24, 2017

“You need to use your colleague’s time efficiently.” When talking to a distracted boss, for example, she suggests letting your manager “know that she’s on the hook for something” and that there is a “deliverable” that’s needed by the conversation’s end.

How To 14

How To Follow-up Norton Case Study 14