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Performance Measurement

Strategy Driven

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers. Copyright 2007-2011 by StrategyDriven, Inc.

ROIC 62
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Breaking the Rules

You're Not the Boss of Me

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← The Language of Leadership in the 21st Century. They are also imposed to provide structure in organizational settings that support the work and build a broad framework within which individuals are free to operate and contribute.

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Great Companies Obsess Over Productivity, Not Efficiency

Harvard Business Review

Six Sigma, process reengineering, spans and layers analysis, and many other tools have helped executives uncover waste in their operations — in effect, identifying labor hours (or materials) that are unnecessary in order to produce the same level of output. Today’s business environment requires a different worldview.

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3 Changes Retailers Need to Make to Survive

Harvard Business Review

It’s either adapt to the new environment or step aside and make room for a competitor who can. By incorporating these disruptors into its own operations, a retailer can more easily pose challenging questions and embrace change more quickly. Insight center. The Gap Between Strategy and Execution.

Retail 11
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How to Hire a CEO You Won’t Want to Fire

Harvard Business Review

The board’s challenge is to decide what deficits it can live with (usually because they can be compensated for by the rest of the leadership team), and which two or three criteria are non-negotiable must-haves. Among the others was merchandising experience, which the heir apparent, like his mentor, had in spades.

CEO 15
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Learning from the Front Lines of Customer Service - SPONSOR CONTENT FROM DISNEY INSTITUTE

Harvard Business Review

” Simply being present in the operation allows leaders to both model service behaviors and proactively engage with the people and processes at the heart of the organization. It works across the entire company, from food and beverage and attractions and merchandise operations to custodial and maintenance functions, and more.

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How to Hire a CEO You Won’t Want to Fire

Harvard Business Review

The board’s challenge is to decide what deficits it can live with (usually because they can be compensated for by the rest of the leadership team), and which two or three criteria are non-negotiable must-haves. Among the others was merchandising experience, which the heir apparent, like his mentor, had in spades.

CEO 8