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The Most (and Least) Empathetic Companies

Harvard Business Review

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. InterContinental Hotels Group. There is a direct link between empathy and commercial success. compared to weighted average of 5.2%

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Five House Rules for Managing Risky Behavior

Harvard Business Review

the agents made no attempt to conceal their identity despite bringing the women to their hotel rooms; (2.) a survey indicated that fewer than 60% of the Secret Service personnel said they would report ethical misconduct. Maine Senator Susan Collins countered by pointing out that (1.) Leadership and culture are key drivers of behavior.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Darek Lenart – Senior VP HR, Finance MasterCard. Sanyin Siang – Executive Director of the Duke University Fuqua/Coach K Center on Leadership & Ethics (COLE). Author: The Launch Book.