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Is Your Service Ethical?

Lead Change Blog

The manner my dad handled a Hightower cow invasion and how Mr. Hightower handled the exact same scenario was a powerful lesson in the ethics of service. Ritz-Carlton Hotel Company authorizes employees, including housekeepers, to spend up to $2000 to make sure a hotel guest leaves satisfied. He was giving; he was also guarding.

Ethics 218
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The Toxic Leader

N2Growth Blog

There is a new definition of leadership in our lexicon. Yet rather than being weeded out, they seem to survive and thrive in an institutional ethic that values by choosing short term greed over longer-term value and culture. Let’s say you have the choice to make between choosing one person for a senior leadership role over another.

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How Leaders Can Understand and Work More Effectively with Four Generations in the Workplace

Great Results Team Building

Ask Baby Boomers to be Mentors : With their extensive experience and strong work ethic, Baby Boomers are well-suited to mentor younger generations. On the other hand, younger generations, who often prefer flexibility and variety, can benefit from options like desk hoteling or hot desking, fostering a more dynamic and adaptive environment.

Mentor 173
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Building Trust Through Behavioral Integrity

Great Leadership By Dan

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

Simon 260
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The Entrepreneur’s Faces: 10 Entrepreneurial Types and Their Journey

Leading Blog

T HE leadership we need now can be found in the entrepreneurial mindset—the characteristics found in entrepreneurs. Their work ethic didn’t sink in. One day, having ducked into a luxury San Francisco hotel to avail himself of the facilities, he noticed a conference going on and poked his head in. More importantly, leadership.

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BIF-6: Stunning Sights, Interesting People, Innovative Ideas

Michael Lee Stallard

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit BIF-6: Stunning Sights, Interesting People, Innovative Ideas Published by Michael Lee Stallard on September 15, 2010 06:16 pm under connection culture Life is good! why is everyone smiling? why is everyone smiling?

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It's Not About You

CEO Blog

I stayed in a Delta Hotel. Delta is a midsize middle to high end Canadian hotel chain. It tells the story Ben who learns a number of powerful business/leadership lessons: 1. Work ethic was one of my competitive advantages. I am just back from travel. The missed on 2 counts this time. There was no regular tea in the room.

Hotels 124