Terry Starbucker

SEPTEMBER 6, 2015

I’d always appreciated the Code of the West ( from Jim Owen’s book, “Cowboy Ethics” ) – I saw it often on posters in the offices of many of my staff in Wyoming: Live each day with courage. That evening, I dined with 3 of our Wyoming managers at a local hotel. I sent my manager back to work on it and asked him to keep me posted.

Leadership 150

Leadership How To Engineering Bottom-up 150

Skip Prichard

AUGUST 25, 2019

On that score, the company’s Code of Ethics claimed that “gaming” (the manipulation and / or misrepresentation of sales or referrals) was against the rules and grounds for dismissal. We’re in the business of helping clients measure and manage culture. Mid-managers don’t root for each other’s success or play to win as a team. (DO).

Competitive Advantage 101

Competitive Advantage Leadership Analysis Tips 101

Harvard Business Review

JUNE 13, 2012

For enterprise risk management, key policies include a statement of risk appetite and explicit risk tolerance levels for critical risks. The company's performance measurement and incentive systems, and the degree to which risk management is considered, will also have a profound impact on employee behavior. Set clear policies.

Management 16

Management Banking Committee Risk Management 16

Harvard Business Review

NOVEMBER 1, 2018

Managers seek resources for their employees, for example. My research suggests that people acting on behalf of others can be influenced by the values and perceived expectations of those they’re representing—specifically when it comes to acting ethically. Lawyers represent clients in negotiations. vs. 72.2%).

Ethics 14

Ethics Participative Hotels Cost 14

Harvard Business Review

OCTOBER 3, 2011

Adam said he'd been downtown, looking at one of the boutique properties that would be part of the new hotel chain SES was investing in — the company was to be a 33% owner with two other investors. The new business was to be built around an existing string of five urban hotels in Washington, Baltimore, and Philadelphia.

Case Study 14

Case Study Hotels CEO Due Diligence 14

Harvard Business Review

NOVEMBER 28, 2018

Indeed, even before organizations started talking about the need to “engage employees,” many managers appeared to regard motivation as something individuals brought with them to work — a characteristic of people they hired. Many innovators also have problems with authority and a predisposition to challenge the status quo.

Emotional Intelligence 15

Emotional Intelligence Diversity Review Energy 15

Harvard Business Review

OCTOBER 13, 2014

By forcing organizations to clearly articulate their goals and then to rigorously judge their decisions by those metrics, experimental tests can help managers avoid costly mistakes and can open up the consideration of other possible solutions. Change management Human resources Operations' That’s where experimental testing comes in.

Flextime 14

Flextime Call Center Human Resources CRM 14

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined. He always said, “You’re as good as anybody, but you’re no better than anybody.”

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Who is truly more valuable to an airline or hotel chain? Loyalty here is as much about ethics as it is business. They’re rewriting the economic rules about customer value.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

OCTOBER 20, 2017

Have you ever looked up flights or hotels on an app on your phone, only to open your laptop and see different prices? Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Settling on a hotel, I accessed Orbitz’s website on my laptop to book the package. Klaus Meinhardt/Getty Images.

Price 8

Price Retail Hotels Bottom-up 8

Rich Gee Group

NOVEMBER 13, 2010

I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. Unported License.

Workshop 186

Workshop Licensing PR Ethics 186

Harvard Business Review

JUNE 26, 2015

But certain organizations, such as PepsiCo and Starwood Hotels and Resorts, are also analyzing employee data to create profiles of their most successful people — this gives them valuable benchmarks for outsiders. Talent recruiters and managers will also want to consider factors such as costs, ethics, and user experience.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Lead on Purpose

MAY 26, 2009

We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks. Next I called the Marriott hotel. When I called today to rebook our trip, which hotel do you think I called? They have simply made me a happy customer. It was so easy!

Examples 113

Examples Hotels Products Productivity 113

Harvard Business Review

OCTOBER 11, 2017

Minutes or days later, a colleague or manager misrepresents your point as their own, restates it identically, and is praised and credited for making it. gives you the upper hand when addressing the matter with a manager. gives you the upper hand when addressing the matter with a manager. Katie didn’t skip a beat.

EVA 8

EVA How To Hotels Committee 8

Marshall Goldsmith

FEBRUARY 8, 2018

Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.

Executive Coaching 70

Executive Coaching CEO Banking Magazine 70

Marshall Goldsmith

JUNE 28, 2017

Whitney Johnson – Thinkers 50 award-winning Management Thinker 2015-17, Disruptive Innovation expert, author Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. General Bernie Banks – Former General US Army, head of Leadership Development West Point, currently Associate Dean Northwestern Kellogg School of Management.

Executive Coaching 70

Executive Coaching Human Resources CEO Magazine 70

Harvard Business Review

JUNE 27, 2014

Last May, for example, the Ritz-Carlton Hotel Company purchased ads that resulted in an avalanche of new fans. But for the hotel''s Vice President of Global Public Relations, Allison Sitch, the sudden increase wasn''t positive at all. "We Ethics Managing yourself' A few years ago, this would have been celebrated.

Morale 9

Morale Taylor Taylorism Hotels 9

Harvard Business Review

JANUARY 16, 2015

Visitors staying at Starwood’s Aloft Hotel in Cupertino, California, not only have the luxury of humans greeting them and toting around their luggage. What all of this boils down to is the fact that the robots-and-jobs question isn’t merely an economic or macro-societal one ; it’s also a fairly complicated management issue.

Norton 8

Norton Emotional Intelligence Outsourcing Ethics 8

Harvard Business Review

MAY 20, 2011

In fact, as the case of Strauss-Kahn plays out, it is quite likely that the hotel maid who accused him will be more negatively affected by it than he will. It's wrong for someone to be permanently tainted by a single slip-up, or maybe even multiple ones. True enough. People want to be close to and associate with power and success.

Power 16

Power Hotels Organizational Behavior Learning-by-Doing 16

HR Digest

JANUARY 10, 2024

The ability to manage change determines the fate of any organization. Companies that effectively manage change thrive, while those unable to do so ultimately fail from irrelevance. This second type of change management is critical because it creates meaning and purpose around the other challenges.

Ulrich 52

Ulrich Leadership Audience Diversity 52