Why is it so darn easy to say NO?
Women on Business
DECEMBER 7, 2010
What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? If the person says “yes” they may have to do something and then take a risk for doing it. And frankly, it seems that some service people don’t feel like they are being paid to say “yes.”
Let's personalize your content