Remove Ethics Remove Leadership Remove Merchandising
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Caring for the Commons

Great Leadership By Dan

& Doug Lennick: If you’re in a leadership position, you make hundreds of decisions each day – and most of those have the potential to impact the well-being of others. Incidentally, Costco employees sell twice as much merchandise per square foot of retail space as their nearest competitor – Sam’s Club! Guest post by Fred Kiel, Ph.D.

Morale 232
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An Interview with Mark Schoenwald President/CEO of Thomas Nelson

Ron Edmondson

I was interested in learning from Mark’s leadership. Also, get out of the office and get into stores and online to understand the focus of merchandising and promotions. How is your leadership style different than Michael’s? The message is work ethic counts. I am motivated daily to model leadership by example.

CEO 58
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Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

Private label (retail-branded merchandise) has been growing for years – since Sainsbury and Marks & Spencer invented it over 100 years ago – increasing in quality and forcing down brand premiums. German consumers, in contrast, get convenience and quality merchandise at lower prices so they can afford the Porsche!

Retail 15
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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. To make matters worse, my wife and I went through the store looking for a suitable replacement, but it was virtually empty due to the holidays. Bad Customer! You must play by our rules!

Licensing 332
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The Big Picture of Business – The Statistics Tree: Understanding Figures and What They Symbolize, Relating Directly to Your Business Success

Strategy Driven

According to research conducted by the Ethics Resource Center: Employees of organizations steal 10 times more than do shoplifters. Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. Retaining good employees, involving training, motivation and incentives, is yet another matter.