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Freedom of contract, however, proved inconvenient when massmarkets arose, and companies needed to do business the same way with millions of customers at once. Handy as this hack was in the age of massmarketing, it has become a massive source of friction for everybody interacting with services on the internet today.
Corporate giants dominated markets and gobbled up competitors; along the way they failed to cope with rapid change. The change-makers are small- to medium-size enterprises that either lead niche categories or are hell-bent on knocking the big guy from the top rung of a massmarket. Does it inspire? If it doesn’t, move on.
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