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Retailers Turn to "Soft Surveillance" to Fight Customer Anonymity

Harvard Business Review

Develop and execute prototype solutions to gain an understanding of the opportunities that these systems and their data present, how these move the firm closer to its customer-intelligence goals, and what ethical frameworks need to be established to protect both the company and the consumer.

Retail 16
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How Merck Is Trying to Keep Disrupters at Bay

Harvard Business Review

Also, most billion-dollar ideas don’t start that way; they can benefit from the established operations, go-to-market or service capabilities, and other corporate assets that help to scale rapidly. For ideas to become reality, a company needs repeatable processes, not only out-of-the-box insights. Experimentation is vital.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Deepa Prahalad – Focused on design and emerging markets. Formerly SVP in charge of wireless communication. Telisa Yancy – Chief Marketing Officer at American Family Insurance. Sanyin Siang – Executive Director of the Duke University Fuqua/Coach K Center on Leadership & Ethics (COLE). Non-profit CEOs.