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Retailers Turn to "Soft Surveillance" to Fight Customer Anonymity

Harvard Business Review

The technology ecosystem known as the internet of real-time data is moving us toward a better understanding of what these consumers are thinking and doing. With modifications, this technology could identify perfumes worn by shoppers and send related ads and discount offers to video screens in elevators or corridors. Casual browsers?

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How Merck Is Trying to Keep Disrupters at Bay

Harvard Business Review

Pharmaceutical companies, buffeted by regulatory changes, new drug technologies that alter entry barriers and competition, price pressures, and an estimated 300,000 job cuts since 2000, seem to fit the popular narrative of large organizations unable to deal with disruptive forces. Experimentation is vital.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Authority on new technology and communication. Formerly SVP in charge of wireless communication. Sanyin Siang – Executive Director of the Duke University Fuqua/Coach K Center on Leadership & Ethics (COLE). Claire Diaz-Ortiz – Technology innovator and speaker. Alex Osterwalder – Co-founder Strategyzer.