Harvard Business Review

DECEMBER 2, 2016

Many organizations today are wondering how to get into machine learning, and what it means for their existing analytics operation. To do this, it created a score for each customer executive, reflecting their propensity and ability to buy the company’s offerings, so that sales and marketing approaches could be more effective.

Operations 8

Operations Construction Offshoring Learning-by-Doing 8

Harvard Business Review

AUGUST 22, 2011

With much of the corporate world's customer interactions handled by offshore call centers, reps are often incapable of relating to customers' needs. The Bank of Montreal Financial Group uses simulations and coaching to improve its call-center operations, and a similar strategy was adopted by Primera Therapeutics.

Call Center 15

Call Center Offshoring Policies System 15

N2Growth Blog

NOVEMBER 23, 2010

I will onshore, offshore, outsource, insource, or execute whatever business strategy I implement without regard for diversity. Do you really want to financially incentivize your executives to make hiring decisions that place a greater value upon diversity mandates than qualifications?

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

SEPTEMBER 10, 2014

The article shocked the sensibilities of many who worried about rising corporate power in the world, but for many executives struggling to chart courses through the chaos of newly globalized and deregulated markets, it offered an irresistible clarity: one need only focus on owners’ interests.

Supply Chain 15

Supply Chain Bureaucracy Short-term Agility 15

Harvard Business Review

NOVEMBER 19, 2012

To do this, Royal Caribbean thought about every aspect of the ship and its operations from a guest's perspective. They used smart cards to turn the process of offshore excursions into one as simple as walking into an office building. They think about how it will combine to create new capability rather than replace old operations.

IT Strategy 13

IT Strategy Strategy Class Offshoring 13

Harvard Business Review

NOVEMBER 10, 2017

Look no further than the recent protests against the completion of the Keystone and the Dakota Access pipelines , or the opposition that stopped the development of the Cape Wind Associates’ offshore wind farm in Nantucket Sound. Conflicts like these with local communities are not only divisive, they are expensive.

Company 12

Company Supply Chain Real Estate Stakeholder Analysis 12

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. Some companies have succeeded at leadership by transferring strong leaders from headquarters to offshore location; others have done equally well by hiring locally in India and China.

Offshoring 8

Offshoring CTO Company Engineering 8

Harvard Business Review

MARCH 17, 2011

The fact that many of the problems relating to crisis response and crisis management recurred in Japan, with the Gulf spill still freshly in mind, shows how easy it is to talk the talk on these matters of crucial importance, and how difficult to actually execute in the turbulence of low probability but high consequence events. Heineman, Jr.,

Crisis Management 16

Crisis Management Crisis Management Chemicals 16

Harvard Business Review

JULY 15, 2013

In the early 2000s, as part of a huge offshoring trend in the business economy, GE shifted manufacturing to suppliers such as Samsung and LG. To spread the new culture more broadly, management decided to form another cross-functional team (a "Little Big Room") to define tenets about how they would operate.

Insourcing 10

Insourcing Operations Offshoring Engineering 10

Harvard Business Review

AUGUST 29, 2014

Like their 21st century successors, top executives of the ’50s weren’t typically fans of Washington playing too large a role in the economy. Today, by contrast, GE does all it can to escape taxation, in large part through “ innovative accounting that enables it to concentrate its profits offshore ,” as the New York Times characterized it.

Public Relations 13

Public Relations Offshoring Magazine Globalization 13

Harvard Business Review

SEPTEMBER 20, 2011

innovation, in terms of jobs, income, revenue, and taxes, has gone offshore. Household debt averaged 75% of disposal personal income between 1975 and 2000, according to Stephen Roach, senior executive at Morgan Stanley and lecturer at Yale's School of Management. Apple, the single exception, operates as a startup.

Innovation 14

Innovation Supply Chain Offshoring Policies 14

Harvard Business Review

MAY 1, 2017

In our experience, companies still focus more on cutting costs than on developing and executing new growth strategies. Some focus their best people on finding ways to squeeze out more profitability from existing operations, rather than creating new businesses. Why is growth shortchanged at so many companies?

ROE 15

ROE Long-term GDP Six Sigma 15

Harvard Business Review

NOVEMBER 23, 2016

The internet has dramatically changed the way companies operate. But companies will only be able to realize productivity gains from these new operating models if they skillfully manage the soft side of their automation transformation—the people in what will be a vastly different organization. The Next Analytics Age.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

DECEMBER 22, 2016

On December 7, Portland, Oregon, passed a law that will impose a surcharge on the local business taxes paid by corporations that operate in the city when the CEO’s compensation is 100 times or more the median earnings of the company’s employees. public corporations must file with the U.S.

CEO 8

CEO Black-Scholes Price Merton 8

Harvard Business Review

JULY 28, 2016

Technology has emerged as a competitive weapon in driving operational excellence and superior service quality. Increasingly, executing that capability will be dependent on a new species of talent with deep technical skills to integrate local realities into products. Across Africa, banking is being redesigned. Think about local needs.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

FEBRUARY 27, 2017

Business leaders can take an active role in shaping the next phase of globalization by looking beyond cost-based offshoring and emphasizing the benefits of trade and technology across a wider geographic and demographic base. Essential background. “Inside AT&T’s Talent Overhaul” 5. Essential background.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

FEBRUARY 22, 2012

Yet, the imperatives of offshore facilities and employees are — and will remain — central to American companies' international competitiveness. Offshoring and outsourcing today are like sex in the Victorian era: repressed or criticized in public discussion, much practiced in private behavior. Business Purpose.

Offshoring 15

Offshoring Outsourcing Supply Chain Globalization 15

Harvard Business Review

JUNE 21, 2017

Given that the offshore stash is believed to total more than $2 trillion, advocates for a tax holiday claim that this influx will encourage companies to invest in their businesses, thereby creating millions of new jobs. companies a one-time “tax holiday” rate of as low as 10% to bring home their stockpile of cash earned overseas.

EPS 8

EPS Company Offshoring Price 8

Harvard Business Review

DECEMBER 18, 2018

Western business people are ensnared in low-level court proceedings in China far more regularly than is reported in the West, the risk remains low of a retaliatory move against a Western executive of similar status to Meng. For that reason, building up a parallel value chain is not simply about shifting to another low-wage country.

Chief Financial Officer 8

Chief Financial Officer NGO Technology Offshoring 8