HR Digest

APRIL 9, 2024

In an exclusive interview with HR Digest, Trent Henry, EY’s Chief Human Resources Officer (CHRO), shares key strategies driving EY’s commitment to diversity, innovation, employee well-being, and leadership development. We track progress through standardized metrics and measurement.

Diversity 52

Diversity Career Globalization Learning-by-Doing 52

HR Digest

NOVEMBER 9, 2021

Today, Erni is widely considered one of the most influential leaders in human resources and her company, Audible, one of the most diverse employers in the world. To build truly meaningful and relevant S&B goals, each of our CEO’s direct reports is held accountable for setting KPIs and success metrics for their teams.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

Today, Ernie is widely considered one of the most influential leaders in human resources and her company, Audible, one of the most diverse employer in the world. To build truly meaningful and relevant S&B goals, each of our CEO’s direct reports is held accountable for setting KPIs and success metrics for their teams.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Harvard Business Review

JULY 29, 2014

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

CFO 15

CFO Charan Intangible Assets Human Resources 15

Harvard Business Review

JULY 30, 2014

Charan (intentionally or not) lambasts the entire HR profession (“It’s time to say good bye to the Department of Human Resources ” ). Capability: identifying the organization capabilities (called culture, system, process, resources, etc.) Human resources Strategy Talent management' We can do better than this.

Charan 14

Charan Human Resources Leadership Pipeline Decentralization 14

Harvard Business Review

MARCH 23, 2012

Each month, managers had been focusing on a new performance metric — first-call resolution, average call-time — so the phone staff was confused as a result. Sprint also discovered that its existing metrics were rewarding the wrong behaviors. Sprint reduced the number of metrics from eighty to twenty.

Metrics 15

Metrics Parcell Call Center Products 15

Harvard Business Review

JULY 14, 2014

A recent study in the UK, for instance, shows that 3 out of 4 judges, 2 out of 3 doctors, 3 out of 4 finance directors, and 1 out of 2 chief executives come from fairly well-off families. So the better jobs tend to stay in the hands of those from wealthier backgrounds. What can be done about this?

Diversity 14

Diversity Reputation Talent Management Human Resources 14

Harvard Business Review

OCTOBER 25, 2018

Finding ways to improve HR’s digital acumen and data skills can challenge even the most well-resourced companies. HR leaders can start by upskilling their teams in areas that impact two critical business outcomes: building bench strength and tying HR metrics to financial success.

Skills 15

Skills Survey Technology Strategic Planning 15

Harvard Business Review

AUGUST 21, 2017

It wasn’t until I moved to Paris in 1997 to become Finance Manager for Disney Consumer Products Europe, Middle East, and Africa that I experienced someone setting a non-negotiable boundary for herself. But so did my peers, whether or not they had children, partners, or aging parents. It was just the industry and firm norm.

Team 15

Team Conference Restructuring Learning-by-Doing 15

Harvard Business Review

JUNE 8, 2018

The CEO’s principal aim therefore is not necessarily to judiciously allocate financial capital but to allocate precious scientific and human resources to the most promising projects and to pull back and redeploy those resources in a timely manner when the prospects of specific projects dim.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

JUNE 26, 2018

To start, innovation must be recognized as a permanent function of a successful company, just like other business functions such as accounting, operations, sales, and finance. Companies need to institutionalize innovation rather than expect it to simply flow forth from intrapreneurs operating within existing structures.

Incubator 9

Incubator Innovation Strategic Planning Bottom-up 9

Harvard Business Review

AUGUST 5, 2014

The CMO also worked with the finance office and product managers to link pricing and benchmark data into the RFP process, which improved quality and response times. To affect changes in culture, some CMOs are partnering more closely with human resources.

P&L 14

P&L Banking Marketing Call Center 14

Harvard Business Review

APRIL 20, 2016

This is the appropriate home when Human Resources wants to do a talent review or when finance wants to share a new budget process. To that end, pre-reads should be thought provoking, often emphasizing information from external sources or internal metrics that aren’t examined frequently.

Operations 8

Operations Short-term Supply Chain Objective 8

Harvard Business Review

OCTOBER 23, 2015

Additionally, clients (who tend to be more diverse in terms of alma maters and demography than the EPS firms themselves) increasingly use diversity as a performance metric when selecting service providers. In the finance world, for example, the Bloomberg Aptitude Test measures knowledge and skills relevant to investment banking.

EPS 8

EPS Diversity Banking Consultative 8