Strategy Driven

APRIL 14, 2013

A growing number of organizations are moving toward having more pervasive Business Intelligence (BI) by turning to evidence-based decision making supported by a range of BI and analytics technology and processes that enable decision makers to have the best possible intelligence about customers, finances, operations, suppliers, and the market.

Resources 50

Resources KPI Strategy White Paper 50

Harvard Business Review

AUGUST 24, 2015

” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. “Data creates a lot of clarity around decision-making,” said Sean Boyle, who runs the finance division of Amazon Web Services and was permitted by the company to speak. That’s ultimately self-destructive.

Metrics 8

Metrics Management KPI Follow-up 8

Harvard Business Review

JANUARY 27, 2017

The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. These distinct approaches enjoy demonstrable real-world success.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8