Harvard Business Review

OCTOBER 10, 2017

Tactical performance is how effectively your organization sticks to its strategy. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. We made a number of operational changes to the call center.

Organization 15

Organization Tactics Call Center Metrics 15

Harvard Business Review

FEBRUARY 27, 2013

We set people up to use their area of expertise, be it strategy, accounting, operations, technology, finance, or human resources. Furthermore, we learned that this mode of giving delivers a greater impact to the community because it helps fill critical capability gaps in nonprofits.

Skills 12

Skills Real Estate Human Capital Project 12

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Yet with each wave, the criticality of IT to basic operations and delivery of service to customers continues to escalate.

Competitive Advantage 10

Competitive Advantage Management Information Technology Airlines 10

Harvard Business Review

SEPTEMBER 6, 2017

Business-critical roles — that is, the jobs that are central to differentiating a company from its competitors and successfully executing its strategy — will also change. And a new ecosystem of finance, insurance, energy, infotainment and maintenance services has emerged based on the data-driven, app economy.

Company 16

Company Insurance Engineering Software 16

Harvard Business Review

FEBRUARY 9, 2011

The best companies are able to distinguish between these consumers by precisely valuing their operating profit potential, not just gross margin or volume. They do this by building consumer P&Ls through cross-functional teams across marketing, sales, supply chain and finance, much like some companies have built account and product P&Ls.

P&L 15

P&L Supply Chain Retail Price 15

Harvard Business Review

DECEMBER 23, 2016

This leaves operating managers, the ultimate “consumers” of talent, to choose between two talent acquisitions methods (or “sourcing channels”): Either engage HR to acquire employees or engage Procurement to acquire contingent workers. Create one integrated workforce strategy.

Strategy 8

Strategy Span of Control Finance How To 8

Harvard Business Review

OCTOBER 17, 2017

PFK is now working on expanding its strategy to address the health needs of children with disabilities. Integrating comprehensive services will require significant changes in culture, infrastructure, training, regulation, and financing. whether someone is employed and his or her earnings over time). pediatric primary care remain.

Health Care 14

Health Care Metrics Efficiency Absenteeism 14