Finance, KPI and Leadership - Leadership Digital

Data-Driven Management Can Also Be Compassionate

Harvard Business Review

AUGUST 24, 2015

” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. “Data creates a lot of clarity around decision-making,” said Sean Boyle, who runs the finance division of Amazon Web Services and was permitted by the company to speak. “Data is incredibly liberating.”

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Metrics Management KPI Follow-up

4 Models for Using AI to Make Decisions

Harvard Business Review

JANUARY 27, 2017

Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. Human leadership defers to demonstrable algorithmic power. Leadership in these organization demands humility and a willingness to convert trust in numbers into acts of faith.

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Leadership Digital

Data-Driven Management Can Also Be Compassionate

4 Models for Using AI to Make Decisions

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