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By sheer happenstance, I had just gotten a copy of Gemba Walks , a collection of essays by James Womack , a co-author of the automotive classic The Machine That Changed The World and a pioneering importer of Toyota-inspired leanproduction insights and methodologies to America.
The initiative sought to improve manufacturing operations — to deliver high-quality products in relatively small batches and on shorter production deadlines. Our research focused not on the success of this initiative, per se , but on the impact of leanproduction on the workplace.
First recognize if the product is solving a real problem and people will buy it, then figure out how to scale production and distribution in situations of success. As a result, our predictions for new products are either too high or too low, and we waste resources, customer goodwill, and employee motivation.
They created and maintained a close connection to frontline staff — what Jim Womack , the expert in leanproduction and thinking, calls “going to gemba ” — Japanese for “the actual place.”. Their attention was on their finances — understandable and even appropriate these days.
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