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But when they do leave, they will take with them years of institutional knowledge acquired on the job. Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge.
Like rungs on a ladder, each phase builds on the next, so it’s important that you consider each step as you create your knowledge retention program. Keeping this a low priority could lead to a great deal of deep, tacitknowledge walking out the door, maybe for good. These steps are outlined in Surviving the Baby Boomer Exodus.
They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. The participants were American women whose racial and ethnic identity was African American/black, Asian American, Latin/Hispanic, or any combination of these races and ethnicities.
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