Flextime Innovation Operations 
Harvard Business Review
OCTOBER 13, 2014
Maybe you were contemplating a change in employment policies such as flextime or one in customer-facing processes such as a new billing system. Say you introduce an innovative new customer-relationship-management (CRM) tool for your sales force, and revenue increases by 15%. Change management Human resources Operations'
Harvard Business Review
DECEMBER 1, 2015
A Gallup poll showed that, even when workplaces offered benefits such as flextime and work-from-home opportunities, engagement predicted wellbeing above and beyond anything else. When you know a leader is committed to operating from a set of values based on interpersonal kindness, he or she sets the tone for the entire organization.
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