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Research from the University of Texas Health Science Center at Houston suggests that online focusgroups are an effective way to gather data on even the hardest to reach constituents. The author was concerned that an online focusgroup would reduce participation and ultimately lower the quality of data collected.
After all this was a recognition focusgroup for the top reps in this enormous call center. Team Leader Turmoil “I used to be one of those disengaged reps, you’re talking about.” We were all a bit shocked by Mike’s response. Several of whom were on the short-list to become team leaders.
Use skip-level meetings, focusgroups, or go for a walk-and-talk with your team. But, if employees don’t participate and share their ideas, they won’t have ownership and will be less invested. What to do instead: Ask for input early and often.
Over the last few months, the organization has done its due diligence—conducting focusgroups and surveys; studying program participation; reviewing revenue, expenses, and donor history; checking out its competitors and assessing its differentiators; doing [.]
I’ve heard these words so frequently, in focusgroups, in one-on-ones, and even behind closed doors with seasoned managers. ” “I don’t know why we even try! We make a decision and by the time we get back together, no one has done anything we agreed to.” ” Sound familiar?
And then, someone else starts talking about the need for focusgroups. The team starts out talking about whether to change up schedules and then suddenly the conversation shifts to which training partner to use. The discussion is confused, perplexing, and wastes time because the question isn’t clear.
Go get it by implementing robust mechanisms for capturing customer feedback, such as surveys, focusgroups, and online reviews. Set Up New Customer Feedback Loops : Direct feedback from customers can serve as an early indicator of shifting market needs and potential disruptions.
The result of numerous focusgroups and interviews with soldiers, it is designed to convey the idea that joining the Army will help someone gain not only physical and emotional strength, but strength of character and purpose as well. Eventually, senior military leaders recognized the “Army of One” slogan missed the mark.
I’ve been in enough focusgroups across enough companies to tell you–when you promote the jerk, people assume it’s the jerk behavior that sealed the deal. Another shoulder shrug, and there you are defending his obnoxious moves, helping him to move on and get out of your hair. Everyone’s Taking Notes.
Run surveys and do focusgroups and one-on-one interviews to get quantitative and qualitative data on the virtual work issues in your organization. A Strategic Approach to Defeating Work-From-Home Burnout and Zoom Fatigue. Develop metrics and determine a baseline.
Thus, the transpersonal leader can set the ‘future-focused’ group up with the autonomy to use their fully conscious decision-making processes to create a myriad of ‘what if’ options. From this diverse and open thinking comes an agility to take the best actions, as areas of clarity emerge.
Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focusgroups we conduct every year, we’ve identified 11 attributes that matter most. We’re often asked what qualities the most effective leaders have when it comes to communicating effectively.
At the same time, Jobs does not rely on focusgroups. That might be good for incremental change, but to “make a dent in the universe,” you need people that focus on what the experience could be. “He understands the mindset of the people he wants to create products for because he is one of them.
I’ve worked with companies where the employees tell me the unspoken rule… “Never ever bring up the the truth in a focusgroup.” Nothing crushes morale faster than feeling you don’t have a voice.
Often follow-up will be needed to any quantitative data collection, such as a focusgroup or confidential interviews, to understand the reasons for the resistance. Baseline and follow-up surveys, along with well-timed pulse surveys, facilitate the collection of information about where resistance is occurring.
Executive Coaching and peer coaching groups were established to highlight and sharpen existing great behaviors and actions. Set-up plus facilitation of monthly internal customer focusgroup meetings. Using the focusgroup for targeted and necessary areas of success and improvement. Resolution.
Why leaders need to look beyond focusgroups and market studies to find their next innovation. The four steps leaders can implement today to initiative innovation in their organizations. How employee recruitment and culture play a key role in fostering innovation in today’s organizations.
Domino's Pizza customer blasts the product in a focusgroup and praises the final result. Then the company captured reactions from the same customers as they tasted the company’s response – all new ingredients and recipes. The result was a hit, driven by authentically open response to customer concerns.
Conduct focusgroups where employees can delve deeper into their concerns and aspirations. Conduct regular surveys and focusgroups to gauge employee sentiment and identify areas for improvement. Diagnostics are your safety helmet and pickaxe , helping you identify these fault lines before they cause fissures.
The findings emerged from a number of focusgroups involving both managers and non-managers from a wide range of different sectors. Things were not all bad, of course, and a number of positives emerged from the focusgroup. The paper explores some ways people who have continued to work remotely can do so effectively.
For more systematic listening, targeted practices such as focusgroups, surveys, and meetings with teams offer unparalleled insight into the success of any communication. There’s no better way to know what employees heard than to ask them. Questions work as a means of gathering information, and help you know what’s resonating or not.
In fact, HR in high-risk industries should implement a variety of avenues/opportunities for employee feedback, such as phone hotlines, online and on-site suggestion boxes, employee surveys, focusgroups, new hire surveys and exit interviews.
Qualitative data, on the other hand, may involve conducting interviews, surveys, and focusgroups to gather insights into the board directors’ experiences and the perceived impact of the coaching program.
These reviews are conducted through surveys, focusgroups, or one-on-one interviews. This involves gathering feedback from employees, managers, and other stakeholders to understand their perception of the effectiveness and impact of various HR initiatives.
Even in just two months, our team at The Grossman Group has learned a lot by listening to leaders and employers, surveying employees and conducting focusgroups to really understand how various audiences are thinking about the workplace going forward.
I ask this question every time I go into a focusgroup. Start here with these 7 strategic questions, that won’t get you fired. 7 Strategic Questions Your Team Should Be Able to Answer. Why do we do what we do– note “to make money” is not the only answer. Dig deeper.. Start here. Talk amongst yourselves.
In every company I work with I hear a consistent theme in focusgroups: “I wish our managers had tougher and more consistent standards. I trust that you will understand that so I can maintain the same flexibility when you have an extreme situation. In order to make this work, I need everyone staying true to our game plan.”
After conducting focusgroup discussions and assessments of current supervisors, we were able to identify eight core skills needed for the supervisory role compared to their former roles, along with some relevant knowledge. This HR Director then brought in Disaster Avoidance Experts to consult on creating the program.
Nothing is more disconcerting that watching employees share relentless feedback in focusgroups and having execs finally pay attention when the consultant comes in and says the same thing. Don’t discount their feedback as “noise” really listen to what they’re hearing from customers. Give Them Context.
The study surveyed 18 focusgroups, 4,000 college-degreed professionals, 50 personal interviews and 268 senior-level executives and concluded that leadership positions are most often given to those who look the part.
Purpose After observing focusgroups of Second-Wavers, one thing really stands out: They want to know not just what to do and how to do it, but why. Soft skills like critical thinking, communication, and social interaction—things we older generations take for granted, are simply not taught in college or acculturated at home.
Conduct research or focusgroups to uncover real employee experiences that can be incorporated into the narrative. Additionally, incorporating the voices and perspectives of various stakeholders can add depth and authenticity to the narrative, fostering a sense of shared ownership.
This can be done through individual interviews or focusgroup discussions, where the facilitator encourages open and honest conversations. By including their input and perspectives, board members will have a sense of ownership and engagement in the assessment.
This often starts with surveys and/or third-party interviews or focusgroups. Use focusgroups (a cross-section of frontline staff) to test new management directions before making grand announcements to everyone. The facilitators then prepare a summary report.
This informal process is complemented by formal approaches, such as intern-based focusgroups and low-stakes assignments that allow interns to share their cultural knowledge. Interns play a crucial role in this informal process by simply being present in the office.
They create focusgroups on process improvements, document the lessons, relentlessly train teams and incorporate preventive measures in their processes. You can form small focusgroup from your current team and improve in small iterations. Even they face similar challenges and problems, but only once.
Denied care The researchers conducted focusgroups with a representative sample of physicians. The groups revealed that there was a clear bias towards people with disabilities, with a significant number of physicians saying that they had made a strategic choice to deny people with disabilities access to care.
Focusgroups to determine what is working well. Interviews of existing managers. Observation of managers and employees involved in the work. Reviewing job descriptions and determining time-span and complexity of the work.
The last group was also interrupted, but instead of a related test, they were asked to complete the Myers-Briggs Type Indicator, which was considered unrelated to the creativity test. When Ellwood’s team analyzed the results, they found that the continuously focused group actually scored the lowest, generating only an average of 6.9
While preparing for a focusgroup meeting it came to me NOISE. I’ve led this with larger teams you can break the group into teams of 6 or less and they each work independently then get together and share ( or the facilitator finds commonalities and categorizes them) OR lead a series of focusgroups with smaller team separately.
This could include employee surveys, a suggestion box or website form, or even occasional focusgroups. Employee input —Every organization needs multiple ways to gather employees’ input so they know their voices are heard.
It’s an informal focusgroup of sorts, where employees will periodically revisit the question and ideas, leading to great collaboration in real time (and without meeting!). Have something you want to get your employees’ input on? Post a question on a flip chart in your department or office, provide Post-its, and watch the ideas grow.
Conduct focusgroups where employees from both sides can share their concerns and aspirations. Diagnostics are your pickaxe , helping you identify fault lines before they cause fissures. Utilize management interviews, employee surveys, and even customer feedback , but don’t stop there. Go beyond surface-level responses.
We, the agency and I, did surveys, interviews and focus-groups of their customers to learn what they thought and saw as the benefits and needs of the agency. We identified and prioritized the customer complaints, what they enjoyed most, and customers’ priorities (which types of services should take priority over others).
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