In the CEO Afterlife

SEPTEMBER 8, 2015

At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies. But, there is nothing stopping decision-makers from making early calls to more efficiently source the information with improved analytical acumen. He knew what to do, and he did it with conviction.

Power 100

Power Competitive Advantage Airlines Information 100

HR Digest

JANUARY 19, 2023

The evidence is clear that more diverse and inclusive organizations are more creative, innovative, and higher performing. We host focus groups with employees to understand their thoughts and concerns and actively listen to their feedback on how and where we can improve our efforts. What DE&I strategies have helped C.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

Harvard Business Review

JUNE 8, 2018

In 2016, former American Express CEO Ken Chenault tasked chief human resource officer Kevin Cox with finding new opportunities that would drive innovation and revenue growth. Their reasoning: Five years from now, successful companies will increasingly employ innovative business models that no one currently thinks are feasible.

Development 11

Development Participative Conference Innovation 11

Harvard Business Review

JUNE 20, 2014

New research from the Families and Work Institute (FWI) and the Society for Human Resource Management finds an “on the one hand, on the other hand” contradiction. At the Center for Talent Innovation (CTI), we call this “flex around the edges.” Or do they reflect a fear that flextime programs are being eliminated?

Flextime 9

Flextime Human Resources Career Talent Management 9

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. Specifically we used interviewing and focus groups to find out whether many of the root causes of engagement are actually found outside the workplace. Managing people Human resource management Organizational culture' The answer?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

JUNE 16, 2017

The reality seems less impressive, as a global IBM survey of more than 1,700 CEOs found that 71% identified human capital as a key source of competitive advantage, yet a global study by Tata Consultancy Services showed that only 5% of big-data investments were in human resources. Insight Center. Putting Data to Work.

Human Capital 11

Human Capital Metrics Analysis Survey 11

Harvard Business Review

MAY 5, 2014

Businesses gain their strategic focus from understanding the “customer” ? To help understand a woman’s preferences and challenges, Merck for Mothers has begun to incorporate focus groups and community advisory committees in our work. Pursue scientific innovation. in this case, that’s the mother-to-be herself.

Supply Chain 8

Supply Chain Health Care Self-aware Franchising 8

Harvard Business Review

OCTOBER 25, 2016

To find out, Oliver Wyman surveyed 850 financial services professionals from around the world (both men and women), interviewed over 100 senior female executives globally (C-suite and board members), and held focus groups with Millennial women working across a number of financial institutions in the U.S. alone, according to CTI.

Chief Executive Officer 8

Chief Executive Officer Committee Career Industry 8

Harvard Business Review

MARCH 23, 2012

How can we share insights and innovations that allow our employees to be more productive? To answer these questions, the analytics team created focus groups of senior Sprint executives and managers, who reviewed the feedback and made informed decisions based on the data. Are employees fully engaged and motivated? Take Sprint.

Metrics 14

Metrics Parcell Call Center Productivity 14

Harvard Business Review

NOVEMBER 20, 2015

Leaders — especially those in large, successful organizations — must create an environment where people thrive on passion and purpose, and are as agile and innovative as their potential disruptors. Disruptors can come from anywhere, any time. Yet, so few do.

Crisis 8

Crisis Banking CEO Business Model 8