Harvard Business Review

OCTOBER 10, 2011

A recent study by Aon Hewitt , for example, found that companies with high levels of engagement outperformed the stock market in 2010. At most companies, the human resources department "owns" and measures engagement. Employee engagement and financial performance are connected. What's the reason for this failure?

Tactics 15

Tactics Customer Loyalty Survey Loyalty 15

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. Specifically we used interviewing and focus groups to find out whether many of the root causes of engagement are actually found outside the workplace. Managing people Human resource management Organizational culture' The answer?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

JUNE 8, 2018

In 2016, former American Express CEO Ken Chenault tasked chief human resource officer Kevin Cox with finding new opportunities that would drive innovation and revenue growth. Both the J&J and American Express programs have elements aligned with what we heard in interviews and focus groups. American Express.

Development 13

Development Participative Conference Innovation 13

Harvard Business Review

JULY 24, 2017

Major organizational changes, covering everything from recruiting and branding to regulatory approvals and marketing, happened in rapid succession, with a hard deadline of 12 months to get it all done for the IPO — and 18 months from the IPO until our full separation from GE. What values drove them? What made them proud?

Management 11

Management IPO Diversity Long-term 11

Harvard Business Review

MAY 5, 2014

Businesses gain their strategic focus from understanding the “customer” ? To help understand a woman’s preferences and challenges, Merck for Mothers has begun to incorporate focus groups and community advisory committees in our work. in this case, that’s the mother-to-be herself.

Supply Chain 8

Supply Chain Health Care Self-aware Franchising 8

Harvard Business Review

MARCH 23, 2012

How many organizations would rely mainly on intuition when taking a new product to market? To answer these questions, the analytics team created focus groups of senior Sprint executives and managers, who reviewed the feedback and made informed decisions based on the data. Second, how can we simplify our processes?

Metrics 14

Metrics Parcell Call Center Products 14

Harvard Business Review

OCTOBER 2, 2018

But the CMO Council reports that “only 14 percent of marketers say that customer centricity is a hallmark of their companies, and only 11 percent believe their customers would agree with that characterization.” At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this.

Learning-by-Doing 13

Learning-by-Doing Short-term Participative Human Resources 13