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Kristen Ludgate, who leads 3M’s humanresources team, talks to The HR Digest about the “15% culture” philosophy that has helped attract the industry’s most driven workers and how tough times can have a motivational impact on the workforce. Senior Vice President – HumanResources, 3M. COURAGE UNDER CHANGE.
. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. I consulted and led a 6 month coaching and training process with the Executive Vice President of HumanResources and 14 of the Associate Vice Presidents.
When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. At Apple, Steve Jobs never wanted research from focusgroups or quantitative usage and attitude studies.
The culture required to drive a strategy of innovation is different from the culture required to develop efficiency or operational excellence. Corporate leaders that operate with an ivory tower mentality are likely to find their tower tumbling down. Culture needs to vary depending on your business strategy.
At most companies, the humanresources department "owns" and measures engagement. And these companies build closed-loop learning into their daily operations so that they're constantly improving. These efforts earn these companies deep, long-lasting customer loyalty. That's how it's done at Apple stores.
We hired roughly 1,000 new employees in approximately 15 months to build our operations, humanresources, compliance, and technology teams. (We We sat down with small groups of employees across functions and talked about everything — including leadership, operations, compensation, benefits, and staffing.
The result of poor culture fit due to turnover can cost an organization between 50-60% of the person’s annual salary, according to the Society for HumanResource Management (SHRM). That’s why it’s a key trait to look for when recruiting.
Boosting engagement in wellness can only be achieved when workers own the program, understand how they and the company benefit, and are given a meaningful voice in its ongoing operation. There are a few simple ways to start doing this.
Others lack the processes and operational capabilities to target them with personalized communications and experiences. At Hootsuite, the social media management platform, marketing and humanresources executives collaborate to do this. Some companies don’t have the systems and technology to segment and profile customers.
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