Mike Cardus

JULY 11, 2011

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. Working primarily with management within these organizations, my role has been honed to coach, counsel, facilitate and conduct focus group work.

Team Building 94

Team Building TRIZ Succession Team 94

Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. Heres the passage from the article that really hit home with me. If you're concerned about reprisal, get another job! Posted by: Mike Henry Sr.

Executive Coaching 167

Executive Coaching Open-book Blog Report 167

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. Leaders and managers who work in these industries need all of the information. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Information Airlines 100

HR Digest

MAY 15, 2024

This involves aligning the TNA with the company’s strategic priorities, such as improving financial performance, enhancing operational efficiency, or expanding into new markets. Focus group discussions with a diverse group of employees can also provide a deeper understanding of the organization’s training requirements.

Analysis 132

Analysis Training Compliance Objective 132

The Practical Leader

MAY 15, 2019

She writes, “The accidents and the resulting media attention together create a real wake-up call for Boeing… what’s required, however, is more than operational fixes. Many organizations have risk management programs focused on financial, legal, or safety risks. ” This is a classic moose-on-the-table problem.

Open-book 92

Open-book Consensus Engineering Brainstorming 92

Skip Prichard

JUNE 22, 2020

It’s HR’s Job: While HR certainly plays a significant role in the development and management of policies that can help or hurt culture, it’s the responsibility of everyone inside the organization to create and maintain a thriving culture. Middle managers are instrumental in creating a deep personal commitment to change.

How To 112

How To Middle Management Reputation Short-term 112

Coaching Tip

JULY 22, 2011

Are business units operating in silos? Additionally, employee surveys and focus groups can be beneficial. From Boomers to Linksters--Managing the Friction Between Generations at Work. Failure to acknowledge what’s happening. Pay attention to the warning signs of broken or eroded trust. Are workers disengaged?

Energy 95

Energy Bottom-up Commitment Globalization 95

HR Digest

OCTOBER 27, 2023

As we navigate the intricate landscape of HR and talent management, seamlessly addressing the complexities of overseeing a region spanning 40 countries, the interview unfolds against the backdrop of Aon EMEA’s agile response to industry challenges. In my view, employee engagement operates like the stock market exchange.

Leadership 98

Leadership Agility Diversity Industry 98

Strategy Driven

AUGUST 22, 2023

From analyzing the regulatory environment and building the right team to deciding which risks to take and managing and mitigating these risks by devising effective strategies, an entrepreneur is responsible for playing many roles all at once. However, the most important duty associated with entrepreneurship is leadership.

Entrepreneur 98

Entrepreneur Storytelling Leadership Long-term 98

Center for Creative Leadership

SEPTEMBER 9, 2020

Managing a multicultural team can be a rewarding experience, giving leaders the opportunity to work closely with employees from diverse backgrounds and offering the chance for personal and professional growth. Learn our best practices for managing virtual teams and meetings.). Management should talk to employees ?

Team 88

Team Emotional Intelligence Diversity Globalization 88

Strategy Driven

JANUARY 31, 2022

A side benefit is that when their manager appreciates them, it improves their relationships. Employees end up trusting their managers, and it leads to a more positive experience for everyone. Combine personal goals, a fun time, collaboration, and managers that care. Reward the Employees Who Care.

Call Center 96

Call Center Incentives Productivity Products 96

The Practical Leader

AUGUST 30, 2023

Managers often hire consultants to help them solve major organizational problems. The consultant will interview key leaders and staff, run focus groups, and gather input from a variety of sources. Managers are hearing them for the first time. This often starts with surveys and third-party interviews or focus groups.

Energy 52

Energy Power Focus Group Decentralization 52

Skip Prichard

AUGUST 25, 2019

According to one former employee, “Management made it clear that no employee was allowed to complain about the unethical practices that were going on within the branch.”. There’s nothing wrong with operating out of self-interest. We’re in the business of helping clients measure and manage culture. CEO John Stumpf set the tone.

Competitive Advantage 99

Competitive Advantage Leadership Analysis Tips 99

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Strategy Driven

MAY 20, 2021

They aren’t all your competition – some just operate in the same industry, but offer entirely different products and solutions. More specifically, you need to focus on businesses that are your competition and find out their weaknesses. Research your competition. In this step, you need to perform an analysis of your competition.

Analysis 121

Analysis Marketing Trends Audience 121

Ron Edmondson

MARCH 5, 2020

Just like the people they lead, they become protective of the way things operate. This may need to be the subject of another post, but one example of how I have tried to address this lid is with what I call “focus groups”. We need good managers and good guidelines to keep us legal and accountable. A culture of fear.

Bureaucracy 72

Bureaucracy Brainstorming Guidelines Edmondson 72

The Practical Leader

JULY 10, 2024

Many managers believe they have an “open door policy,” are approachable, and foster open discussion and debate. Frequently, the manager’s assertive and domineering style is the moose. This calls for strong leadership to both speak and up listen. Do the same for things you can influence. What should I/we stop doing?

Tips 52

Tips Brainstorming Review Follow-up 52

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

NOVEMBER 8, 2010

As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

Media 50

Media Follow-up Software Learning-by-Doing 50

Harvard Business Review

AUGUST 31, 2018

To increase diversity at senior executive levels, more must be known about one group in particular: women of color in midlevel leadership, who successfully developed and progressed beyond individual contributor and first-line management. How did (or didn’t) managers play a role? They pursue management challenges.

Management 15

Management Tacit Knowledge Diversity Leadership Pipeline 15

Harvard Business Review

JANUARY 27, 2012

True ownership by line managers. Most large companies depend on HR to measure and manage employee engagement. So Apple stores, JetBlue Airways , and others deliver employee survey results directly to operating managers, who can then sponsor shop-floor change initiatives. Here's some of what's needed: 1.

Survey 21

Survey Customer Loyalty Learning-by-Doing Metrics 21

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. We have hired more than 5,000 new employees since beginning the effort in late 2013.) What values drove them?

Management 14

Management IPO Diversity Long-term 14

Harvard Business Review

MARCH 1, 2012

But we've found that leaders can create and sustain stronger business results if they understand — and manage — how employees approach their work every day. Laddering mirrors the five whys, applying it to people's mindsets instead of operational problems. Because it overheated," comes the reply.

Banking 17

Banking Prahalad Hamel Emotional Intelligence 17

Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. General Electric helps hospitals manage and use patient data rather than selling them the equipment and software to do the job. Traditional research techniques (surveys, focus groups etc.)

B2B 15

B2B Business Objectives Focus Group Marketing 15

HR Digest

NOVEMBER 9, 2023

Conduct regular surveys, focus groups, or town hall meetings to understand employee perspectives on fairness and equity in compensation. Employee Input Mechanisms You would do well to establish mechanisms for gathering input from employees when making decisions about compensation structures.

System 52

System How To Benchmarking Diversity 52

Harvard Business Review

FEBRUARY 13, 2013

I featured Ronn, a former P&G executive (and current executive coach and entrepreneur), in several places in The Little Black Book of Innovation , most notably for his rant against the evils of focus groups. Ronn is thoughtful, widely read, a seasoned practitioner, and a great communicator.

Innovation 14

Innovation Competitive Advantage Leadership Christensen 14

Harvard Business Review

OCTOBER 10, 2011

And these companies build closed-loop learning into their daily operations so that they're constantly improving. And instead of delegating the effort to HR, you'd make employee engagement a top priority for frontline managers and employees themselves, with built-in procedures for closed-loop learning.

Tactics 16

Tactics Customer Loyalty Survey Loyalty 16

Harvard Business Review

FEBRUARY 9, 2011

Women, certainly, struggle more than men to achieve the look of leadership, a factor that contributes to their overall stall in middle- and upper-middle management. Women are so hypersensitive about their appearance already," one male executive shared in a CWLP focus group. "I

EPS 17

EPS Banking Handbook Micromanagement 17

Harvard Business Review

OCTOBER 2, 2018

Others lack the processes and operational capabilities to target them with personalized communications and experiences. At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this. The volume, velocity, and variety of customer data that now exists overwhelms many organizations.

Learning-by-Doing 15

Learning-by-Doing Short-term Participative Human Resources 15

Harvard Business Review

APRIL 27, 2018

Yet many other women have managed to build highly successful careers with degrees in STEM disciplines. We hear, in interviews and focus groups, that women are consistently spoken over and even robbed of their ideas. How did they do it? Yet 82% of women in STEM say their contributions are ignored. Hone your brand.

Succession 15

Succession Reputation Focus Group Leadership Styles 15

Harvard Business Review

NOVEMBER 19, 2018

By combining data-driven assessments, targeted engagement of high prescribers, EHR-based interventions, and pharmacist support in care management, Geisinger has dramatically reduced opioid prescribing. In addition to developing programs on pain-management for our broad clinician population, we targeted a focused group of high prescribers.

System 14

System Health Care Review Focus Group 14

Harvard Business Review

MARCH 5, 2012

You can make customers provide more rigorous authentication before they make a transaction, or have managers limit distribution of sensitive plans. Almost all companies have to share sensitive data with vendors and channel partners to operate modern supply chains smoothly.

Supply Chain 14

Supply Chain Risk Management Hedge Banking 14

Harvard Business Review

AUGUST 7, 2018

Why is it that when a group of managers gets together for a strategic planning session they often emerge with a document that’s devoid of “strategy”, and often not even a plan ? The third step requires you to work out what your organization wants from each key stakeholder group for your organization to prosper.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

SEPTEMBER 13, 2013

It’s a membership organization created to serve more than 350 independently owned and operated stations, each with its own board of directors, objectives, agendas and strategies. The product manager? Properly managed, it’s a healthy tension. Change management Leading teams Organizational culture'

Team 15

Team Metrics KPI Rogers 15

Harvard Business Review

OCTOBER 4, 2013

It has a more rigorous organization structure that divides responsibilities between the innovation team and development team, and strengthens management around the opportunity pipeline. This provides the casino operators an enterprise-wide view of what works, what doesn’t, and what actions to take to improve performance.

Technology 9

Technology Innovation Kaizen Chief Executive Officer 9

Harvard Business Review

FEBRUARY 22, 2017

In focus groups we’ve run, customers report that one of their biggest sources of frustration is the feeling that they’re being treated in a generic, robotic fashion and that the rep is trying to rush them off the phone rather than taking the time required to make sure their issue is resolved. And customers can tell.

Metrics 14

Metrics Video Cost Cost Center 14

Harvard Business Review

AUGUST 31, 2017

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. Each year approximately 3.6 They would seek out patterns and aim to define the real problem at hand.

Health Care 15

Health Care Transportation Mayo Cost 15