Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. Heres the passage from the article that really hit home with me. If you're concerned about reprisal, get another job! Posted by: Mike Henry Sr.

Executive Coaching 166

Executive Coaching Open-book Blog Report 166

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. We have hired more than 5,000 new employees since beginning the effort in late 2013.) What values drove them?

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

NOVEMBER 19, 2018

By combining data-driven assessments, targeted engagement of high prescribers, EHR-based interventions, and pharmacist support in care management, Geisinger has dramatically reduced opioid prescribing. In addition to developing programs on pain-management for our broad clinician population, we targeted a focused group of high prescribers.

System 10

System Health Care Review Focus Group 10

Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. General Electric helps hospitals manage and use patient data rather than selling them the equipment and software to do the job. Traditional research techniques (surveys, focus groups etc.)

B2B 15

B2B Business Objectives Focus Group Marketing 15

Harvard Business Review

OCTOBER 10, 2011

Marketing or customer service departments owned customer satisfaction, relied on traditional staff-directed tools (such as training programs) to improve it, and gauged their success through old-style satisfaction surveys. And these companies build closed-loop learning into their daily operations so that they're constantly improving.

Tactics 15

Tactics Customer Loyalty Survey Loyalty 15

Harvard Business Review

MARCH 5, 2012

You can make customers provide more rigorous authentication before they make a transaction, or have managers limit distribution of sensitive plans. Almost all companies have to share sensitive data with vendors and channel partners to operate modern supply chains smoothly.

Supply Chain 14

Supply Chain Risk Management Hedge Banking 14

Harvard Business Review

AUGUST 31, 2017

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. Each year approximately 3.6 They would seek out patterns and aim to define the real problem at hand.

Health Care 14

Health Care Transportation Mayo Cost 14

Strategy Driven

JUNE 6, 2014

His voice was high-pressure, probably the result of sales training classes. Conduct focus groups. Interpret the results to management in terms that are easy to understand and support. Provide management with information that justifies their confidence. Tutoring, counseling and training.

Franchising 70

Franchising Marketing Strategy Strategic Planning 70

Harvard Business Review

MARCH 31, 2016

To us, it’s similar to asking whether reviews, training programs, employee assistance services, or other company initiatives are effective for both worker performance and the bottom line. A workplace health promotion program cannot be imposed on workers as yet another management cost-containment initiative.

Planning 8

Planning Incentives ROI Long-term 8

HR Digest

NOVEMBER 9, 2023

This can also be a great way to plan out training and support for your employees to ensure they are able to match up to the market. Conduct regular surveys, focus groups, or town hall meetings to understand employee perspectives on fairness and equity in compensation.

System 52

System How To Benchmarking Diversity 52

Harvard Business Review

MARCH 1, 2012

But we've found that leaders can create and sustain stronger business results if they understand — and manage — how employees approach their work every day. Laddering mirrors the five whys, applying it to people's mindsets instead of operational problems. Because it overheated," comes the reply.

Banking 15

Banking Prahalad Hamel Emotional Intelligence 15

Harvard Business Review

AUGUST 16, 2016

Better-quality feedback from customers and stakeholders, often because you’re asking them to actually buy something, rather than just spout opinions in a focus group. “It’s like their baby,” says Telefónica innovation manager Susana Jurado Apruzzese. A faster cycle time for developing ideas.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

FEBRUARY 24, 2014

We examined the cost determinants in the operating rooms, intensive care units, and on the patient floor and found that unwarranted variation in the care process negatively affected the value of care (outcomes divided by cost). For cardiac surgery (as in many other practices) the cost of care is likely to exceed Medicare reimbursement.

Mayo 9

Mayo Education Software Participative 9

Harvard Business Review

DECEMBER 13, 2016

The nurse has real-time phone access to a geriatric care–trained nurse practitioner who, based on the nurse’s assessment, can order tests (including in-home imaging) and prescriptions and make treatment decisions. The innovation and operations teams must work together and negotiate the use of these resources.

Health Care 8

Health Care Innovation Insurance P&L 8