Mike Cardus

MAY 24, 2011

Situation: Currently there is an authoritarian style of management creating a decrease in morale, satisfaction with work and innovation amongst employees. This is developing a feeling of strife, hopelessness and contempt amongst management and subordinates. Set-up plus facilitation of monthly internal customer focus group meetings.

Case Study 116

Case Study 360-Degree Feedback Execution TRIZ 116

Mike Cardus

JULY 11, 2011

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. Working primarily with management within these organizations, my role has been honed to coach, counsel, facilitate and conduct focus group work.

Team Building 94

Team Building TRIZ Succession Team 94

Mike Cardus

NOVEMBER 7, 2011

Working with a team of 5 Executive Directors from a company that employs ~2000 people we identified a gap in the Managerial Leadership Training , Mentoring and coaching of employees prior to being promoted to a Manager Level within the company. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.

Operations 128

Operations Training Tools Planning 128