Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. Periodic market research surveys or focus groups should be replaced by continual data collection, from all interactions between the supplier and its customers. Technology can help here.

B2B 15

B2B Business Objectives Focus Group Marketing 15

Harvard Business Review

OCTOBER 11, 2012

Disney admitted its studio would have an operating loss of $80-$120 million, making the film arguably the biggest flop of all time. Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film.

Film 18

Film Franchising Budgeting Audience 18

Harvard Business Review

OCTOBER 11, 2012

Disney admitted its studio would have an operating loss of $80-$120 million, making the film arguably the biggest flop of all time. Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film.

Film 18

Film Franchising Budgeting Audience 18

Harvard Business Review

MARCH 5, 2012

Yes, political hacktivists brag about Web pages defaced and customer information released over the Internet, but companies rarely reveal the attacks that result in the loss of valuable intellectual property — business plans, proprietary technologies or fraudulent payments. These attacks can be devastating.

Supply Chain 14

Supply Chain Risk Management Hedge Banking 14

Harvard Business Review

APRIL 27, 2018

In prior research , we at the Center for Talent Innovation (CTI) found that women leave STEM fields in droves: 52% of highly qualified women working for science, technology, or engineering companies leave their jobs. We hear, in interviews and focus groups, that women are consistently spoken over and even robbed of their ideas.

Succession 15

Succession Reputation Focus Group Leadership Styles 15

Harvard Business Review

JUNE 26, 2014

E-commerce players were still figuring things out, and brick-and-mortar stores weren’t really experimenting with technology. Yet based on my own experiences, I believed we could use technology to make shopping more efficient. The impact that had on the operations and culture was significant. My kids are my best focus group.

Brand 14

Brand CTO Marketing Retail 14

Harvard Business Review

OCTOBER 12, 2018

The prevailing thought is that more data is better, especially given advancements in tools and technologies such as artificial intelligence and predictive analytics. In my conversations with business leaders about how they use data analytics, a primary focus is on technical, large-scale systems. Insight Center.

Team 15

Team Analysis Focus Group Influence 15

Harvard Business Review

NOVEMBER 19, 2018

Using our robust data archive system which captures electronic health record, medical and prescription claims, and other information, we create dashboard displays for use by leadership, operational teams, and clinicians to reveal population-level trends and identify patients and clinicians for targeted interventions.

System 14

System Health Care Review Focus Group 14

Harvard Business Review

OCTOBER 2, 2018

Some companies don’t have the systems and technology to segment and profile customers. Others lack the processes and operational capabilities to target them with personalized communications and experiences. The volume, velocity, and variety of customer data that now exists overwhelms many organizations.

Learning-by-Doing 15

Learning-by-Doing Short-term Participative Human Resources 15

Harvard Business Review

FEBRUARY 24, 2014

An effort under way at the Mayo Clinic shows how such technology can be used to improve outcomes and lower costs in health care. Those contributors included the four of us as well as “floor” nurses, education specialists, discharge planners, physician assistants, social workers, occupational and physical therapists and a patient focus group.

Mayo 14

Mayo Education Software Participative 14

Harvard Business Review

JULY 24, 2017

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We We sat down with small groups of employees across functions and talked about everything — including leadership, operations, compensation, benefits, and staffing.

Management 14

Management IPO Diversity Long-term 14

Harvard Business Review

DECEMBER 31, 2012

Technologies exist that allow them to easily post a recommendation to their Facebook friends, LinkedIn connections, and Twitter followers. It's not that hard, or expensive — but it does take more than forming a few focus groups. Or to provide a product review on any site important to your market.

CEO 10

CEO Airlines Marketing Software 10

Harvard Business Review

NOVEMBER 28, 2016

I spent the last 18 months researching and writing a book on how organizations and leaders can do extraordinary things, even if they operate in pretty ordinary fields. Doyle’s talk was titled, “How to Transform a Legacy Company into a Technology-Enabled, Nimble, Category-Disrupting Machine” — and it delivered.

CEO 8

CEO Open-book Price Transportation 8

Harvard Business Review

AUGUST 31, 2018

Sixteen women were interviewed and seven others participated in a focus group. They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. These women started small, but started somewhere, and then increased the complexity over time.

Management 15

Management Tacit Knowledge Diversity Leadership Pipeline 15

Harvard Business Review

AUGUST 16, 2016

Better-quality feedback from customers and stakeholders, often because you’re asking them to actually buy something, rather than just spout opinions in a focus group. You want to get as close to perfection in some of these technologies as possible, but the goal also has to be progress, not just perfection.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

MARCH 26, 2013

It could well be that a charismatic candidate who appealed to minorities, made better use of campaign technology, and embraced some modest policy changes (mainly on immigration and gay marriage) could sweep Republicans back into the White House.

Brand 10

Brand Productivity Products P&L 10

Harvard Business Review

NOVEMBER 12, 2018

But what these groups should be doing longer-term — what value they should be providing their members, how their leaders should steer and contribute to the effort, and what types of events and services they should offer — is frustratingly hard to see, or agree on. Keep your figureheads relatable.

Organization 14

Organization How To Seminar Follow-up 14

Harvard Business Review

AUGUST 20, 2018

But as Carlota Perez has so aptly described, all new technology industries go through an eruption and frenzy phase, followed by a crash, and then a golden age and maturity. Then the cycle repeats with a new set of technologies. Some have labeled this period as irrational exuberance.

IPO 8

IPO First-mover Advantage Business Model Agility 8

Harvard Business Review

DECEMBER 13, 2016

A team of engineers, designers, operations specialists, and clinicians was assembled and led by an experienced, well-respected physician “chief engineer” whose vision for the future of care was disruptive. The innovation and operations teams must work together and negotiate the use of these resources. Protect the work.

Health Care 8

Health Care Innovation Insurance P&L 8

Harvard Business Review

AUGUST 17, 2015

At the same time, technologies like selfie sticks, Fitbits, and wearable video cameras are making people comfortable monitoring their own calorie consumption, sleep patterns, heart rate, friends, family, and daily experiences. “You just can’t get this depth of insight in a one-off focus group or survey,” Hadnot notes.

Document 8

Document Learning-by-Doing Marketing Products 8

Chartered Management Institute

FEBRUARY 11, 2025

How to keep up with the fast-developing world of AI Unlike other technology revolutions in the past that impacted productivity such as ecommerce, smartphone integration or digitalisation workplace adoption of AI is mostly bottom-up, inspired by the people doing the work. Who can we trust?:

Webinar 52

Webinar Bottom-up Mission Statement Article 52