Harvard Business Review

JUNE 27, 2013

"Innovation" has become a buzzword in the customer experience field. In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Sixty-four percent have allocated time to innovation activities.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

AUGUST 9, 2011

More and more, as I talk with companies about their next big product innovation, they can't get far-flung ideas out of their mind. They prevaricate while smaller, more proximal innovations, more likely to succeed rapidly, languish unattended. The ideas won't pine forever; if you don't act on them soon, someone else will.

Forrester 15

Forrester Innovation Long-term Insurance 15

Harvard Business Review

JULY 3, 2012

UNLIKELY INNOVATORS. It's easy to assume the rise of state-owned wealth funds would have a dampening effect on innovation; that government investors are more likely to fear disruptive influences than to promote them. Unprompted Advice for the Service Desk (Forrester Blogs). Rise of the State Capitalist (Bloomberg Businessweek).

Forrester 11

Forrester Advice Influence Innovation 11

Harvard Business Review

JULY 27, 2017

This set into motion a cycle of innovation and transformation that has touched nearly every business in the world in some way or another. Sponsored by DXC Technology. Steven Moore for HBR. Ten years ago, Apple released the first iPhone. Insight Center. Crossing the Digital Divide. How the best companies get up to speed.

Strategy 12

Strategy Metrics Forrester Brand 12

Harvard Business Review

JANUARY 29, 2015

James McQuivey, principal analyst and vice president at Forrester, suggested that executives should sit up and pay attention to HoloLens. As an executive, you care about this because in Forrester’s Technographics survey data, there are 7.2 But the technology itself is moving faster than before. This one comes to mind.).

Forrester 8

Forrester Technology Execution Automotive 8

Harvard Business Review

AUGUST 21, 2014

When I argue that e-commerce isn’t likely to destroy innovative omnichannel retailers , I typically receive passionate responses. Census Bureau, ComScore, eMarketer, and Forrester. A common argument is that rapidly evolving digital technologies will increase e-commerce’s advantages. Growth rates first. All show similar trends.

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

SEPTEMBER 28, 2012

Cory offers a technological fix for this problem, but here's a simpler one: when your bank calls you, hang up and call them back, using the number on the back of your card. Why Big Companies Can't Innovate (HBR.org). The European Data Protection Act (Forrester Blogs). BONUS BITS: Known Knowns, Known Unknowns, Unknown Unknowns.

Forrester 8

Forrester Banking Ryan Hotels 8

Harvard Business Review

JANUARY 31, 2014

And 43% feel confused and overwhelmed by the mishmash of collaboration technology at their disposal. I’m seeing a new generation of technology emerge that can make dispersed teams more productive than collocated teams. Technology has too often been disruptive. Collaboration Communication Technology'

Team 14

Team Conference Forrester Bond 14

Harvard Business Review

MARCH 31, 2016

Forrester Research predicted that one million B2B salespeople will become obsolete by 2020, lost to e-commerce. Buyers used the salesman’s help to evaluate what products to purchase, especially for new technologies like clocks and sewing machines. Yet the number of salespeople continued to grow. Fast forward to 2015.

B2B 8

B2B B2C Uncertainty Self-aware 8

Harvard Business Review

JUNE 10, 2013

Many health insurers are in this spot, since they typically rate at the bottom of scores like the Forrester Customer Experience Index. Innovations in Digital and Mobile Marketing An HBR Insight Center. Internet Marketing Technology' Being Digital Demands You Be More Human. CMO''s: Build Digital Relationships or Die.

Quality 8

Quality Strategy Forrester Insurance 8