Harvard Business Review

APRIL 26, 2011

These customer experience management initiatives can be complex. That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Kerry Bodine is a Principal Analyst at Forrester Research where she serves Customer Experience professionals.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

APRIL 17, 2015

“Death of a B2B Salesman,” a new report from Forrester Research , lends urgency to the need for companies to rethink and radically transform their sales models by incorporating digital media into their processes. Contrary to what these findings — and Forrester’s prediction that “1 million U.S.

B2B 8

B2B Forrester Telemarketing Media 8

Harvard Business Review

SEPTEMBER 11, 2017

companies can’t fill their open positions, according to a McKinsey Global Institute study that found that analytical, engineering, and management roles are the hardest to fill. Winning in the future will require a rigorous approach to accessing and managing independent workers. For instance, 40 percent of U.S.

Content 10

Content Katz Forrester Budgeting 10

Harvard Business Review

MARCH 28, 2018

According to Forrester’s Global Business Technographics Workforce Recontact Survey 2017 , just 30% of global information workers at healthcare providers indicated they’ve received training on how to protect workplace data, and only 38% are even aware of their company’s security policies. What tone will work with the staff?

Health Care 11

Health Care Forrester Policies Tactics 11

Harvard Business Review

JULY 14, 2016

Such a high failure rate isn’t surprising, as leaders are trying to create entirely new competencies and wedge them into an organization with strong legacy cultures and operating models. While most executives are pros at managing change, digital transformation is a much deeper change than the usual process or system update.

Business Model 8

Business Model Human Capital Real Estate Forrester 8

Coaching Tip

JANUARY 26, 2013

It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr., For example, a typical Mars plant manager influences associates by his or her ability to pace development of operational systems and innovative approaches. Mars, who died in 1934. It doesn't work that way elsewhere.

Forrester 130

Forrester Brand Cooper Executive Coaching 130

Strategy Driven

JULY 28, 2019

You can see this play out in your daily operations and ultimately in the P&L. No one (besides Forrest Gump maybe) meanders their way to success. Harris is Associate Vice-President and Country Manager for Allergan PLC in Brazil. efficiency). This asset is, of course, alignment. About the Author.

Agility 62

Agility P&L Intangible Assets Team 62

Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR. Upon arriving, she flatly refused the CEO’s offer of the CHRO role. .”

Quinn 14

Quinn Execution CFO Forrester 14