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Performance goals are useful, but learning goals transform. Learning goals emphasize development. Performance goals target achievement. How to set learning goals. A leader told me he was learning a lot. I asked, “What are you learning?” He couldn’t name anything.
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And heyif youre a friend looking for your next role, drop your skills and goals in the comments. Because somewhere, someone is asking for a friendand your experience might be just what they need. Lets make those friend of a friend connections work their magic.
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Instead of saying, Lets improve customer service, say, Our goal is to reduce response time by 30% and increase customer satisfaction scores by 10 points. Instead of saying, Do you understand, ask: What is your understanding of our response time goal? What other perspectives or experiences should we bring into this conversation?
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