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Situation: Currently there is an authoritarian style of management creating a decrease in morale, satisfaction with work and innovation amongst employees. This is developing a feeling of strife, hopelessness and contempt amongst management and subordinates. Ensuring that all the people are working to their personal capabilities.
With an unclear foundation of work, facilitators operate off the culture, norms and expectations (whether implicit or explicit) of the organization who they are working with and their direct managers. How does a facilitator improve their work? How can facilitators and managers of facilitators; 1.
Negotiate and Move If You Can: Back in the days when I did a lot of groupfacilitation, we had a joke that the first thing you learn as a facilitator is how to move furniture. For major presentations, try to get there at least 30 minutes ahead of time so you can see and process what you have to work with.
Talking about positive client interactions and how allowing those you serve to trust you increases customer satisfaction Group Break Outs with the focus of learning about what other offices offer and how services are rendered Large groupfacilitation to create a share history.
Work with controlling managers to let go. For groups, facilitate difficult conversations so important issues are discussed and resolved. Manage conflict so it doesn’t hinder change. Empower Them to Change. People need the power within their organization to make the change. Give people room to fail and learn.
Managers who model these skills and provide a trusting environment, position their teams and organizations for greater success and growth. In my book, How Not to Act Like a BLEEP at Work , we chronicle the development of Louise Jackson, a technically successful mid-level manager who struggles to be behaviorally proficient.
I once had the pleasure of training all the executives and middle managers of a city government in the basic skills of leadership. I was introduced to my own listening and groupfacilitation skills in a six-week course back in 1976. Many well-intentioned managers read books about leadership. They loved the program.
This all creates challenges for those who would manage narcissistic individuals. So what can managers do? Returning to George, the groupfacilitator was very careful not to confront him too forcefully when he acted inappropriately in the group leadership development sessions. All of them take time.
Out of the many ways that managers get things done, one of the most underused is what I call "convening authority": the ability to bring people together to share information, build alignment, or solve problems. Each meeting was cordial and the managers seemed to appreciate the input. These factors alone can cause managers to hesitate.
But what happens when the same surgeon is promoted to manage other doctors, or in the case of Dr. Rakesh Suri, asked to become the CEO of the entire hospital? Groupfacilitation and mindfulness training enabled team members to uncover unconscious biases, hidden baggage, and preconceived notions.
There are pros and cons to both group and individual leadership development. Groupsfacilitate networking and shared learning, and are efficient, but may miss the mark for some. We do it with doctors, lawyers, electricians, and engineers – why not for the profession of management?
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