Hawthorne Effect Operations Stress 
Harvard Business Review
MARCH 24, 2017
The “Hawthorne effect,” as it is now known, has been well-documented in social science : individuals, typically research subjects, actively change their behavior when they know they are being observed and monitored. We analyzed how unannounced hospital inspections affect a hospital’s patient outcomes.
Harvard Business Review
APRIL 13, 2017
Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a paper published in 2009 , Alex Haynes and colleagues examined the use and effectiveness of checklists in eight hospitals in eight cities in the Unites States. following the introduction of checklists.
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