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Start with the lessons we learned from Frederick Herzberg. Frederick Herzberg was an American psychologist. Herzberg identified two factors that determine how satisfied we are with work. That’s because the system you work in has a major impact on how well we’re able to perform. That’s good, but don’t stop there.
According to the two-factor model by American psychologist Frederick Herzberg, “hygiene factors” prevent dissatisfaction, whereas “motivators” enhance satisfaction. Key motivators include equal opportunities, work-life balance, openness to diversity, and meaningful work.
This is in line with many thinkers, teachers and writers on organisations and management including Douglas McGregor, Frederick Herzberg and William Ouchi. The people and parts of the system are all important and work together. It is management’s job to Optimise the System with everyone’s help.
Edwards Deming wrote: "A bad system will defeat a good person, every time." This forward-thinking Canadian detachment, led by a young, new superintendent, Ward Clapham , challenged the core assumptions of the policing system itself. He asked: "Could we design a system that encouraged people to not commit crime in the first place?"
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