Leading Blog

JANUARY 1, 2022

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. He demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier.

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Books Heskett Leadership Competitive Advantage 239

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Results (Four Rs, innovation, growth, and profitability). Heskett does a great job of showing how culture is critical to organizational success and providing powerful and highly illuminating examples.

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Heskett Kotter Books Review 49

Skip Prichard

JUNE 22, 2020

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Especially important is ongoing training for managers, for without their leadership, sustainment is nearly impossible.

How To 115

How To Middle Management Reputation Short-term 115

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. Crisis averted. But, no matter how you look at it, it was an act of genuine kindness.

Strategy 21

Strategy Airlines Hotels Heskett 21