Lead Change Blog

DECEMBER 18, 2013

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. As a leader, what dialogue [.]

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Hotels Teamwork Sports Leadership Development 322

Lead Change Blog

JANUARY 29, 2014

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Hotels Teamwork Leadership Development Operations 316

Lead Change Blog

JULY 7, 2011

In the hours I have spent in crowded airports, stark hotel rooms, and local eateries, it is only my interactions with others that have mattered. Posted in Leadership Development Self Leadership I have spent the last month traveling all over the country and will do the same this month as well. Because You Can.

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Hotels Travel Leadership Development Development 376

Lead Change Blog

MARCH 12, 2019

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity. Impressive.

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Metrics Succession Hotels Long-term 370

Lead Change Blog

JUNE 10, 2014

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Hotels Teamwork Commitment Leadership Development 286

Strategy Driven

JULY 21, 2021

Hotel business owners must find the best candidates for the various roles in a hotel. The trends in the hotel sector are evolving. A hotel strategy should be synced with modern-day needs, ranging from the increase in costs to customer demand and expectations. It is a direct response to the fast-changing business world.

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Hotels Outsourcing Industry Trends 122

Terry Starbucker

OCTOBER 7, 2012

My thoughts centered around three companies – a hotel, a tech juggernaut, and a cable TV company. I recently asked him for an example of how he explains the history to his new employees, and he said all he has to do is point at the many past accolades and awards that lines the walls of the hotel.

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Hotels Leadership Class Video 300

Kevin Eikenberry

JUNE 27, 2017

A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. The post Lessons from the Missing Hotel Room appeared first on Kevin Eikenberry on Leadership & Learning. Check it out below!

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Hotels Video Leadership Skills 100

Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

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Hotels Bureaucracy Policies Process 335

Michael Lee Stallard

NOVEMBER 26, 2013

Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. He personally visited the families of all 80 employees who were affected.

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Hotels Crisis Education Skills 252

Lead Change Blog

NOVEMBER 12, 2012

We were enjoying a breezy summer day in the Colorado mountains many years ago… Our team of teachers and high school students had just finished a rafting trip, changed into fresh clothes, and loaded up our convoy of vans to head out to our hotel. And I was leading. I confidently [.].

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Hotels Leadership Development Development Team 283

Leadership Freak

JANUARY 26, 2014

How do they treat rental cars and hotel rooms? How can you quickly spot someone you can trust? Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […]. Courage Leading Listening Questions Success Taking others higher Leadership'

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Hotels Positioning Succession Leadership 280

Joseph Lalonde

JUNE 7, 2022

His band, The American Hotel System, won the opportunity to open for Bon Jovi. After our Easter Sunday church service, I had the opportunity to talk to a young man I’ve had a few conversations with. I wanted to touch base with him because of something exciting that had happened to him. Yes, THAT Bon Jovi. […].

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Hotels System Leadership 272

Let's Grow Leaders

OCTOBER 20, 2014

“When I get stuck like this, I often find it useful to take a walk,” I offered. “If anyone wants to take a lap around this beautiful hotel to think, that’s just fine. I knew I needed to diffuse the scene, 14 doubters against one was too much. ” A few took a walk.

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Team Hammer Hotels Energy 479

Leadership Freak

NOVEMBER 21, 2017

It was dark while I drove to the hotel. I decided to begin the presentation, “Thank you for being heroes.” But, I ended up saying the opposite. I was scheduled to give a… Continue reading →

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Hotels How To Leadership Development Development 249

Leadership Freak

MAY 13, 2020

Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way. My experience with irons also taught me… Continue reading →

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Hotels How To Leadership Development Development 246

Kevin Eikenberry

FEBRUARY 11, 2013

For some that word brings images of hotel meeting rooms, coffee (or a cash bar), and a room of people trying to give you their business card. Networking. Others think networking is for sales people and those looking for a job. If your first thought was either of those things, keep reading. [.].

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Hotels Development Leadership 250

Next Level Blog

JANUARY 20, 2014

Fortunately, I was paying attention last week and got to take this picture of a couple of segments of the Berlin Wall that are on display at a hotel in Dallas. While grabbing a quick dinner at the hotel bar on Monday night, I started chatting with the bartender. It was kind of a typical “Where are you from?

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Hotels Travel 231

Terry Starbucker

JUNE 8, 2014

The theme was the “School of Hard Knocks” – apt because the event was held in Portland’s cool and unique Kennedy School hotel and event center. There was a diverse group of businesses represented, including restaurants, social media platforms,non-profits, clothing, bio-med, farming, software, and bicycles.

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Entrepreneur Leadership Hotels Diversity 382

Leading Blog

JULY 28, 2014

I was standing in a hotel lobby waiting on my buddy to get some coffee before we were headed out for a day at a conference we were working. Apparently my bag had gotten caught on the fire alarm in the hotel lobby. It was one of the most embarrassing things I''ve ever done.

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Hotels Cooper Influence Follow-up 285

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. (A Tragic Story of “Appreciation” Gone Wrong). Parking was tight, so we drove around the corner to the back of the building.

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Morale Hotels Learning-by-Doing Bottom-up 432

Lead Change Blog

MAY 30, 2018

Following long hours of travel from the US, relaxing in the hotel sauna seemed a great way to end the day. After entering the sauna, I was joined by a woman who was at the hotel with her company for a leadership seminar. That night in the hotel dining room, I thought I saw the woman I had met in the sauna at a corner table.

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Hotels Conference Resistance Seminar 218

Kate Nasser

DECEMBER 11, 2022

Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. The post Hotel Customer Experience: Are Your Employees Problem Solvers?

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Hotels Teamwork Skills Leadership 68

Terry Starbucker

AUGUST 19, 2012

In it he told the story of how he met hotel magnate Bill Marriott back in 1994. Today I came across something that really it home with me – it was a New York Times interview of James P. Hackett , the CEO of furniture-maker Steelcase. I understood in that moment that he knew who he was.

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Self-aware Hotels Bond CEO 351

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

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Govindarajan Hotels Business Model Software 254

Great Results Team Building

NOVEMBER 14, 2024

On the other hand, younger generations, who often prefer flexibility and variety, can benefit from options like desk hoteling or hot desking, fostering a more dynamic and adaptive environment.

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Mentor Team Building Teamwork Diversity 173

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

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Simon Blanchard Hotels Attrition 260

Lead Change Blog

JUNE 19, 2017

You walk out of an airport to take a taxi cab to your hotel. When you arrive at your hotel and ask for a receipt, he acts like he’s doing you a big favor and then frowns when you fail to include a tip! Picture this.

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Hotels Energy Tips Content 321

Women on Business

SEPTEMBER 1, 2012

The survey found: 56% of business travelers say that the hotel is the most important part of their trip for total productivity — beating out both flight and rental car. The top must-have hotel services and amenities for business travelers are a comfortable bed (65%) and free Wi-Fi (62%).

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Travel Productivity Products Press Release 212

Kevin Eikenberry

MAY 16, 2012

I put this slide on the screen yesterday, while giving a talk on hiring strategies for Choice Hotels International Convention. If you want to hire rock stars, you can’t wait until you have an opening to start thinking about hiring. Here’s an exercise to do today to help you implement this idea. [.].

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Hotels How To Strategy Talent Management 193

Great Leadership By Dan

APRIL 5, 2019

He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees.

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Leadership Hotels Learning-by-Doing Leadership Development 274

Leadership Freak

MARCH 28, 2019

The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading →

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Hotels 185

N2Growth Blog

MAY 22, 2014

On a more optimistic note, there are many great leaders and organizational cultures such as Hyatt Hotels, Charles Schwab, Wegmans Food Markets and many more who have done much to inspire high engagement. Many leaders understand, but forget how critical this is and the impact recognition has on lifting employee spirits.

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Short-term Long-term Survey Ethics 407

HR Digest

OCTOBER 15, 2024

Going on vacation means a relaxing time for you and me, but not so much for the hotel staff who are forced to go above and beyond to cater to our needs. Boston hotel workers have gone on strike, demanding fair wages and a sustainable schedule to make it easier for them to do their jobs.

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Hotels Travel Conference Review 52

Kevin Eikenberry

JULY 29, 2012

I first saw it in a hotel room late one night. By Rick Harrison and Tim Keown One of my guilty television pleasures is Pawn Stars on the History Channel. And I was hooked from the first show. If you haven’t seen the show, it is, as described in this book, “like the Antique Roadshow [.].

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Licensing Hotels Books Succession 187

Terry Starbucker

AUGUST 31, 2011

So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head. It was such a whirlwind – I didn’t have a lot of time to really think about what I could be walking into. All I could think about was “Why me?” There were thousands of people that had more experience, or were more qualified, for this position.

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Hotels Planning Execution Operations 304

Lead Change Blog

DECEMBER 16, 2014

Jay Cooney ( @HalftimeJay ), E-commerce Social Media Manager, OMNI Hotels. Brand Champions. Jamie Coomber ( @Jamiec ), Global Director, Digital Brand Marketing and Communications, Converse. Abigail Cusick ( @cusick ), Senior Manager, Social Media, BravoTV.

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Brand Influence Quinn Media 346