Chart Your Course

FEBRUARY 29, 2016

Other organizations with powerful brand cultures include Zappos and Ritz-Carlton hotels. Leadership and Culture Because of the organic nature of healthy corporate culture, it starts with the leadership. Vision, value and practices are all components of corporate culture and they are generated by the management.

Skills 100

Skills Company How To Hotels 100

HR Digest

JANUARY 19, 2023

In addition to fostering these groups, our colleagues are supported by a Global Diversity, Equity & Inclusion Council, which we introduced in 2018 and is chaired by our CEO Mark Hoplamazian and SVP of Global DE&I Tyronne Stoudemire to ensure that the importance of creating a diverse workforce is championed by Hyatt leadership.

Diversity 69

Diversity Human Resources Globalization Commitment 69

Surviving Leadership

MARCH 13, 2018

I’m in Vegas this week for the Ultimate Connections 2018 conference and it’s at a VERY big hotel conference center (the Wynn/Encore, if you must know). I stopped in front of a map to orient myself when one of the hotel maintenance workers noticed me and asked if I needed help figuring out where I was. He got it. .

Middle Management 40

Middle Management Hotels Management Conference 40

The Practical Leader

JANUARY 9, 2013

We’ve been networking, exchanging best practices, and learning about ZF’s leadership research and development. Since I am not an autograph hound and don’t want to be a paparazzi selling photos, missing the Festival is likely a good thing for getting hotel rooms and avoiding the crowds!

Skills 49

Skills Film Hotels Open-book 49

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

Operations 11

Operations Hotels Finance Process 11

Harvard Business Review

FEBRUARY 9, 2012

The Hilton Worldwide hotel chain documents every employee's specific skills, including languages, education, experience, property experiences, local market connections, and affiliations with boards and non-profits. Employers should gain a detailed understanding of employee capabilities and design processes to support internal job mobility.

Skills 16

Skills Survey Human Resources Document 16

Harvard Business Review

FEBRUARY 28, 2011

With 1,500 self-check-in stations in 75 airports, the firm had sewn up 60% of the air-carrier market and was making inroads into hotels and car rental agencies. But hotels and car rental agencies are wide open: 15% and 5% of revenues, respectively. Hotels are high-touch services: Customers want a human, not a kiosk.

Case Study 16

Case Study Airlines Hotels Software 16

Women on Business

SEPTEMBER 23, 2011

HP has not had a stellar track record when it comes to leadership and their choices have often gotten them into sticky situations. So let’s look. at some of their past strategy choices and follow the yellow brick road. HP Has a Poor Track Record in Past CEO Selection.

Hotels 150

Hotels Wireless CEO Long-term 150

Harvard Business Review

JANUARY 20, 2014

Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. Leadership' Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline. Excerpts: HBR: Why did you decide to come to Amex?

Execution 9

Execution Software Banking Franchising 9

Harvard Business Review

JULY 14, 2017

As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Human capital. After all, we call the department human resources. Since it was networking human and relational capital, its KPIs were about participation and engagement.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Author of two best-selling leadership books.

Executive Coaching 70

Executive Coaching CEO Banking Magazine 70

Marshall Goldsmith

JUNE 28, 2017

Herminia Ibarra – Thinkers 50 #8 Management Thinker 2015-17, #1 Leadership Thinker 2013-15, Professor at London Business School, former professor Harvard, best-selling author of Working Identity: Unconventional Strategies for Reinventing Your Career. Then Ayse asked us to describe what made us think of them as heroes.

Executive Coaching 70

Executive Coaching Human Resources CEO Magazine 70

Harvard Business Review

SEPTEMBER 1, 2016

When was the last time you overrode your human-resources systems to reward them? Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. That’s a powerful differentiator in the world of luxury hotels, of course, which is a high-touch consumer business. But it can help all sorts of companies.

Company 14

Company Hotels Supply Chain Learning-by-Doing 14