Harvard Business Review

OCTOBER 13, 2014

In one project , the group looked for ways to encourage hotel guests to reuse their towels, an environmentally friendly practice that could also save Disney money. Change management Human resources Operations' Would your company be more successful in retaining talent if employees had greater decision-making authority?

Flextime 14

Flextime Call Center Human Resources CRM 14

Women on Business

SEPTEMBER 23, 2011

When it works, it’s wonderful but the operative word is when it works. For a small business, this is a huge operational problem. It has all the bells and whistles; its wireless, Bluetooth compatible and an all in one (fax, scanner, and printer) machine. It breaks down at least twice a month and the scanning feature is hit or miss.

Hotels 150

Hotels Wireless CEO Long-term 150

Harvard Business Review

OCTOBER 23, 2012

Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him." What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. Employers can now measure productivity to the split second.

McGregor 11

McGregor Human Resources Retail Taylorism 11

Harvard Business Review

JANUARY 26, 2015

GE now operates in 175 countries across the globe.) So a constant reengineering of our business portfolio, operating model, and culture has been a key to our evolution. The context demanded operational excellence. Operational excellence had made us vulnerable to disrupters that were figuring out new ways to move mainstream.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

NOVEMBER 2, 2015

Neither do today’s guests of the Beverly Hills Hotel, a favorite of those two actresses. While leading the 1,000 employees at the Beverly Hills and the Hotel Bel-Air, I’ve seen how a customer’s experience can change based on something as small as a smile. This is often a particular challenge with hourly-wage workers.

Motivation 8

Motivation Brand Hotels Policies 8

Harvard Business Review

JULY 14, 2017

As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Human capital. After all, we call the department human resources. Operate : Deploy the platform to foster connections and the exchange of value at scale.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Marshall Goldsmith

FEBRUARY 8, 2018

a holding company that operates seven distinct business. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Agapol Na Songkhla – Chief People Officer and Executive Vice President of Human Capital Group at Thai Beverage (ThaiBev).

Executive Coaching 70

Executive Coaching CEO Banking Magazine 70

Marshall Goldsmith

JUNE 28, 2017

Keith Ferrazzi – #1 bestselling author of Never Eat Alone and Whose Got Your Back, expert in strategic consulting and training to increase sales and performance, formerly CMO Starwood Hotels and Deloitte. Human Resources & Leadership Development Professionals—Cohort 1. top-level internal coaching to executives.

Executive Coaching 70

Executive Coaching Human Resources CEO Magazine 70

Harvard Business Review

SEPTEMBER 1, 2016

When was the last time you overrode your human-resources systems to reward them? Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. That’s a powerful differentiator in the world of luxury hotels, of course, which is a high-touch consumer business. But it can help all sorts of companies.

Company 14

Company Hotels Supply Chain Learning-by-Doing 14

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Meanwhile, Zenefits modernizes human resources workflows with slick software to replace outdated paper. Similarly, Airbnb hosts rarely install the protections required at hotels, such as sprinklers and fire escapes.

Hotels 8

Hotels Price Tactics Operations 8