Innovation Excellence

JULY 27, 2016

Can you innovate and improve business performance by copying another company from an entirely different industry? This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency.

Innovation 69

Innovation Hotels Organization Efficiency 69

Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. We were stunned!

Hotels 150

Hotels Greenleaf Compliance Licensing 150

Mike Cardus

OCTOBER 2, 2013

At the Millennium Hotel – Buffalo NY. Thinking Differently – Enabling Innovation :: 1:30-2:30pm. Competitive demands require quicker, more effective and innovative problem solving. Outcomes from Thinking Differently – Enabling Innovation. At the Millennium Hotel. October 16 Quality Seminars. Registration [link].

Conference 102

Conference Quality TRIZ Seminar 102

The Horizons Tracker

MAY 25, 2021

The authors highlight that low-skilled workers not only operate in roles that are more vulnerable to automation, but they’re also less likely to have the skills to make transferring to any new jobs that emerge particularly easy. “Without proper action, automation could cause further deep distress, ” they say.

Skills 123

Skills McKinsey Trends Short-term 123

Innovation Excellence

SEPTEMBER 19, 2020

Down the street from the hotel, there was a theater company so I asked the in-the-know locals at the reception desk about the best way to get discount last minute tickets to a show within walking distance without standing in the rain at the kiosk in Times Square. Link feedback to customer, operational and financial data.

How To 95

How To Discount Meyer Survey 95

CO2

JUNE 28, 2010

These room systems have been somewhat complex to operate and typically require expensive dedicated networks or quality of service enhanced bandwidth. Sometimes that is the company meeting room but often times it is at their desk, home office, hotel room, or even a coffee shop! Technology and its role in travel 2.0

Video 79

Video Quality Executive Coaching Conference 79

Strategy Driven

FEBRUARY 4, 2021

Whether you are a potential new business owner or someone who has been in the game for years, you knew how your industry operated before, and you at least had an idea of how to navigate within that system. Some of the most successful companies don’t just change how they operate within an industry but switch industries altogether.

Insurance 65

Insurance Hotels Parcell Crisis 65

Strategy Driven

JANUARY 16, 2020

Rather, you will be serving business clients, including hospitals, hotels, salons, and restaurants, among others. Provide Innovative Service. To do this, you need to embrace innovation. Industrial laundry businesses need to operate their business while minimizing impacts on the environment.

Industry 13

Industry Strategy Price Marketing Strategy 13

Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. For example, a hotel or restaurant chain might measure the average time between remodeling projects as an important driver of health.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Mark Sanborn

JANUARY 12, 2022

Always open to new challenges, he seized the opportunity to lead a university with facilities that were a bit long in the tooth and that lacked any signs of innovating in the future. . So how did he meet the challenge of changing the staid academic culture to one that is today unique and innovative? As Roger Clodfelter, Senior V.P.

Case Study 81

Case Study Education Learning-by-Doing Brand 81

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about. operating at around 30-40% of normal levels.

Reis 78

Reis Transportation Real Estate Tourism 78

Strategy Driven

APRIL 4, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. Separate the transformation or innovation team from the traditional part of the organization.

How To 50

How To Chief Information Officer Politics Tourism 50

The Horizons Tracker

AUGUST 9, 2023

These rising costs prove particularly problematic for the tradable sector because these businesses must compete with those operating elsewhere, in lower-cost places,” the researchers explain. This category encompasses many waiters, hotel staff, and fast-food workers.

Real Estate 52

Real Estate Price Cost Hotels 52

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. For example, Ritz-Carlton Hotels are famous for making every problem into what the organization calls an "opportunity." Spill soup on a guest in the hotel dining room? Crisis averted.

Strategy 22

Strategy Airlines Hotels Heskett 22

Harvard Business Review

SEPTEMBER 21, 2018

Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We found that, overall, innovation does not rank as a top strategic challenge for the majority of boards.

Innovation 14

Innovation Short-term Telecommunications Long-term 14

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Go for the best.

Hotels 21

Hotels Entrepreneur Advertising Case Study 21

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Go for the best.

Hotels 21

Hotels Entrepreneur Advertising Case Study 21

Harvard Business Review

MAY 24, 2011

On the phone recently, trying to extend a pre-existing reservation with a hotel and an online travel service in advance of the Coachella music festival: xxxxx.Com: "We don't show that room available. Hotel Agent: "We have the room, but I can't extend that reservation. Hotel Agent: "Oh. You'll have to call xxxxx.Com.".

Hotels 16

Hotels Groupthink Creativity Long-term 16

Harvard Business Review

MARCH 14, 2017

Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. Distributed Database. Related Video.

Loyalty 15

Loyalty Customer Loyalty Travel Hotels 15

Harvard Business Review

JUNE 13, 2014

It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. This represents a truly disruptive management and operating model. Software is an almost-pure form of innovation.

Software 11

Software Industry Productivity Products 11

Harvard Business Review

JUNE 26, 2013

This idea of peer-to-peer commerce, or the "sharing economy" as it is sometimes known, has spawned a new breed of innovations. In some cities, for example, sharing economy services have been banned under laws that prohibit unlicensed hotels, taxicabs, and other professional services. million in hotel taxes or registered as businesses.

Hotels 11

Hotels Disruptive Innovation Licensing Efficiency 11

Harvard Business Review

JULY 21, 2011

When an innovative design appears, then a third strategy is to find ways to allow consumers to evaluate products individually rather than encouraging comparisons across products. It might be difficult for consumers to visualize this process, because it is significantly different than the way traditional coffee machines operate.

Comparison 16

Comparison Price Brand Hotels 16

Harvard Business Review

JUNE 16, 2011

One of the driving principles of the Harvard Business Review/McKinsey M-Prize for Management Innovation is that everyone wins when everyone shares. As you design your hack or start to think about your innovation story, the first question to ask yourself is: does it tackle a root cause or a deeply embedded pathology of organizations?

Management 15

Management Short-term How To Strategic Planning 15

Harvard Business Review

JANUARY 7, 2016

Zipcar counts as a disruptive innovation. The latter is according to Clayton Christensen, Michael Raynor, and Rory McDonald in their recent HBR article “ What is Disruptive Innovation?” ” They also write that “disruptive innovations originate in low-end or new-market footholds.” Uber doesn’t.

Disruptive Innovation 8

Disruptive Innovation Definition Christensen Innovation 8

Women on Business

SEPTEMBER 23, 2011

that focuses on customers and innovation. When it works, it’s wonderful but the operative word is when it works. For a small business, this is a huge operational problem. Having a reactive board is not good enough for a company as recognizable as HP. HP Has Decreasing Product Quality. HP Has Uninspired Strategic Decisions.

Hotels 150

Hotels Wireless CEO Long-term 150

Harvard Business Review

SEPTEMBER 29, 2011

Improving performance by investing in new high-profile marketing campaigns and product and process innovations may be the strategy of a brave few (whom, research and history tell us, will reap disproportionate benefits in the recovery). If you run hotels, offer WiFi in the lobby for five hours after checkout. Don't opt out of the game.

How To 15

How To Hotels Trends Cost 15

Harvard Business Review

MAY 6, 2013

Groundbreaking ideas are no longer a luxury when success is contingent upon an organization''s ability to adapt, innovative, and improve. Failing to do so not only prevents truly innovative thinking; it also ensures failure. Beside each operator was a large pile of partially assembled furniture.

Hotels 12

Hotels Disruptive Innovation B2C Price 12

Harvard Business Review

JULY 15, 2011

The operative word here is "different" — a new perspective or new lens to view an issue. For example, the health care industry has studied hotel and food companies for lessons in hospitality and food preparation. For your next departmental meeting, think about ways you can introduce your folks to outside thinking.

Executive Coaching 15

Executive Coaching Hotels Health Care Industry 15

Harvard Business Review

FEBRUARY 1, 2017

Innovative companies have innovative cultures. Think of Google, or of how GE has sustained an innovation culture that goes back to its founding father, Thomas Edison. As mysterious as it can sound, creating a culture of innovation isn’t rocket science. Provide “Worthless” Rewards.

Innovation 8

Innovation Business Model Incubator Industry 8

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

NOVEMBER 10, 2015

Prior to the age of instant communications, intelligence operatives usually targeted international travelers who were known diplomats, military personnel or government contractors — essentially, those individuals most likely to carry sensitive information. In the parlance of intelligence operatives, this activity is called elicitation.

Travel 8

Travel Hotels Business Intelligence Franchising 8

Harvard Business Review

OCTOBER 26, 2015

As innovation consultant Pete Maulik told me, “It’s time to switch from here they come to this is how we’re going to win.” ” Here are three big companies using innovative approaches to make this crucial connection. That’s an enormous mistake. MassMutual Walks the Talk by Talking.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

JULY 18, 2016

Her mother, Kyle Richey, and her co-founder, David Richey, are known for helping luxury service businesses — including hotel, retail, fashion, and professional sports — develop brand-defining service standards. Luxury customers, whether they’re buying automobiles, or jewelry, or hotel suites, want to feel special.

Hotels 8

Hotels Film Fashion Brand 8

Harvard Business Review

JUNE 19, 2017

As more and more companies face disruption from globalization, new technology, and startups that have more capital than the incumbents, the continuing cry from Wall Street investors is, “Why can’t companies be as innovative as startups?” Yet those very weaknesses give startups an overwhelming advantage in innovation.

Company 8

Company Hotels Business Model Drucker 8

Harvard Business Review

SEPTEMBER 9, 2014

Currently, it seems to operate on the “invade first, ask questions later” model. Uber has helped me out of a pinch many a time when I had to make sure that dinner guests could get a ride back to their hotel and there were no cabs to be found. How should Uber go about conquering the world? As a resident of Washington, D.C.,

Operations 9

Operations Globalization Definition Hotels 9

Harvard Business Review

MAY 2, 2011

If you travel for business, you want one thing from the airline, the hotel, the rental car company, the restaurants you frequent, and so forth. Provide a design tool so you can figure out what they want at this moment in time, and then get that information back into operations to do something different for that customer.

Mass Marketing 14

Mass Marketing Market Segmentation Travel Marketing 14

Harvard Business Review

MARCH 17, 2014

It involves releasing still-rough concepts into the context where consumers would eventually encounter them during the course of their daily routines—for example, on a store shelf, at a hotel check-in counter, or in an app store—with all the associated distractions and competing choices. Innovation'

Retail 13

Retail Focus Group Brand Marketing 13