Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. It’s who we are, regardless.”.

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Hotels Bureaucracy Policies Process 335

Great Leadership By Dan

FEBRUARY 7, 2019

Guest post from Leo Bottary: Leadership lessons exist all around us, all the time. One of my favorite fictional characters provides a profound lesson in leadership in a wonderful book called The Offsite by Robert H. The groundskeeper, however, serves as the perfect metaphor for servant leadership.

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Leadership Short-term Long-term Pharmaceuticals 230

N2Growth Blog

MAY 22, 2014

There is a new definition of leadership in our lexicon. Let’s say you have the choice to make between choosing one person for a senior leadership role over another. Perhaps it’s because we still cling to the great man theory of leadership. Leadership is founded in a relationship between the leader, and those being led.

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Short-term Long-term Survey Ethics 407

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. One manager I know instructed team leaders to say, “Thank you for coming to work today,” as a way of reducing absenteeism.

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Morale Hotels Learning-by-Doing Bottom-up 432

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Leadership Lessons. Southwest Airlines Fall From Grace. Invest in Technology.

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Airlines Leadership Short-term Long-term 263

Lead Change Blog

DECEMBER 16, 2014

Lorena Hathaway ( @lorenahathaway ), Director, Global Product Management, Location Intelligence, Pitney Bowes Software. Eliot Johnson ( @eliotjohnson ), Senior Manager, Global Social Media, KPMG. Kevin Hunt ( @kevin_hunt ), Social Media Manager, General Mills. Abigail Cusick ( @cusick ), Senior Manager, Social Media, BravoTV.

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Brand Influence Quinn Media 346

Great Leadership By Dan

OCTOBER 9, 2012

I’ve recently had the opportunity to help design a brand-new open-enrollment Woman’s Leadership Development Program to be offered through the University of New Hampshire’s Executive Development Program. Here are 10 Elements of a Great Woman’s Leadership Development Program: 1. Start with a solid research foundation.

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Leadership Development Development Committee Leadership 249

Terry Starbucker

AUGUST 31, 2011

I was an Audit Manager at a public accounting firm. I managed several jobs, and oversaw 5-10 staff accountants, but that was the extent of my leadership experience. So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head. And threw me headfirst into the leadership pool.

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Hotels Planning Execution Operations 304

Great Results Team Building

NOVEMBER 14, 2024

On the other hand, younger generations, who often prefer flexibility and variety, can benefit from options like desk hoteling or hot desking, fostering a more dynamic and adaptive environment. Understanding and effectively managing a multigenerational workforce requires empathy, adaptability, and strategic communication.

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Mentor Team Building Teamwork Diversity 173

Leading Blog

AUGUST 6, 2021

When I arrived at the hotel the following morning, the investors had already made up their minds. Just as those Israeli companies turned managing the daily threat of missile attacks into a strength inspiring to investors, so can you with your startup’s journey. I opened my mouth to speak but one of them stopped me short.

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Hotels Entrepreneur Follow-up Proposal 407

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. Simons’ team defines behavioral integrity as “managers keeping their promises and demonstrating espoused values.” which translated into $250K for each hotel!

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Simon Blanchard Hotels Attrition 260

Lead Change Blog

DECEMBER 23, 2019

I’m sure you’ve heard of the terms Emotional Quotient (EQ) and Intelligence Quotient (IQ); but few people have heard of Adaptability Quotient (AQ), especially as it relates to leadership. In part due to their agile and adaptable leadership style, they are able to create self-managing teams that collaborate together on projects.

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Leadership Leadership Styles Hotels Core Competence 154

Jesse Lyn Stoner Blog

JANUARY 7, 2014

It was used by the Seaport Hotel and World Trade Center when they opened under new management. → Read More: Try Collaborative Change for a Change The post Try Collaborative Change for a Change appeared first on Seapoint Center for Collaborative Leadership. .

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Hotels Process Power Organization 205

Great Leadership By Dan

OCTOBER 2, 2012

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. It went like this: “Dan, I just found out I’m going to promoted to a senior manage on Monday. Is there a senior manager school I could go to ASAP?”.

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Freedman Executive Coaching Participative McCarthy 230

Leading Blog

APRIL 8, 2020

I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

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Crisis Short-term Customer Loyalty Long-term 403

Leading Blog

JANUARY 16, 2019

We might think of them as blind spots that adversely affect our leadership effectiveness. Jim Haudan and Rich Berens hope to help you uncover five common leadership blind spots by exposing the underlying assumptions behind the consequences we see played out over and over again in all types of organizations.

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Strategy Hotels Learning-by-Doing Organization 338

Leading Blog

OCTOBER 10, 2016

Durkin brings servant leadership to all that he does. His WOW chapter titled Leadership and People is on–target. Coach Vermeil talked about how the most important resource of any company is its PEOPLE : their personal dignity, pride in what they do, and the trust that they have in management. In any sport.

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Leadership Mission Statement Hotels Sports 150

Leading Blog

APRIL 29, 2013

Chip Conley, founder of Joie de Vivre Hotels, explains, "Being a giver is not good for a 100-yard dash, but it''s valuable in a marathon." Because they tend to be trusting and optimistic about other people''s intentions, in their roles as leaders, managers, and mentors, givers are inclined to the potential in everyone."

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Bottom-up Hotels Short-term Motivation 285

Great Leadership By Dan

OCTOBER 8, 2020

What are your leadership values? As part of this effort, Dave held a multi-day off-site meeting including both middle and top management. On the second day of the event, one of Dave’s senior-staff members (without consulting Dave) sent middle management home to save travel and hotel costs. The answer lies in your values.

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Hotels Middle Management Career Talent Management 198

Let's Grow Leaders

FEBRUARY 13, 2015

I had a mid-afternoon keynote in Alexandria, VA and strolled down the street from my hotel to find lunch at a local restaurant. The consultant inside me demanded I learn a bit more about the restaurant manager whose leadership no doubt contributed to her ingenuity and warmth. I melted on the spot!! Susan added sprinkles.

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P&L Hotels Energy Innovation 180

Mike Cardus

JANUARY 18, 2013

Sitting in a hotel lobby in Baltimore Maryland in month two of a three month partner program with Project Ascent , coaching and facilitating a team building and leadership process for managers and supervisors at McCormick Spice …. Sounds like you made some progress, how did you manage that?

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Team Building Team Hotels Leadership 112

Michael Lee Stallard

SEPTEMBER 15, 2010

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit BIF-6: Stunning Sights, Interesting People, Innovative Ideas Published by Michael Lee Stallard on September 15, 2010 06:16 pm under connection culture Life is good! why is everyone smiling? why is everyone smiling?

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Innovation Conference Kaplan Talent Management 210

Kevin Eikenberry

MAY 16, 2012

I put this slide on the screen yesterday, while giving a talk on hiring strategies for Choice Hotels International Convention. If you want to hire rock stars, you can’t wait until you have an opening to start thinking about hiring. Here’s an exercise to do today to help you implement this idea. [.].

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Hotels How To Strategy Talent Management 193

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership. I quickly gathered my leadership team together and laid out my plan to distribute the wristbands. I looked out my window. They sounded more human.

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Succession Leadership Commitment Travel 253

Frank Sonnenberg Online

DECEMBER 3, 2024

Airlines charge for baggage and seat selection, hotels add fees for Wi-Fi and late checkout, law firms bill for making copies, banks penalize for not meeting minimum deposit requirements, and certain restaurants tack on a wellness fee to support staff healthcare benefits. It seems like hidden fees are sprouting up everywhere these days.

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Intangible Assets Price Cost Airlines 108

Great Leadership By Dan

JANUARY 24, 2012

In former roles, in managing leadership development programs at large companies, I would always take the time to talk to participants before and after they attended an external executive development program. Successful senior managers are especially prone to this. Meet with your manager before and after the program.

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Execution Development ROI Participative 231

Eric Jacobson

AUGUST 23, 2012

The next time you stay at a Marriott hotel look in the nightstand drawer for Marriott's booklet that highlights its milestones and tells the Marriott story. In the booklet, you'll find the following 12 ways that Marriott practices good leadership AND customer service : Continually challenge your team to do better.

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Hotels Leadership Quality Follow-up 112

Lead Change Blog

OCTOBER 4, 2017

J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. Prior to joining Forrest Performance Group (FPG) in his current role as human performance strategist, Jamey served in a senior leadership capacity with The Ritz-Carlton Hotel Company.

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Customer Loyalty Forrester Loyalty McKinsey 228

Tanveer Naseer

MARCH 16, 2011

As such, regardless of whether your a seasoned marketer or a front-line manager for a team of computer programmers, “Wikibrands” can serve as a valuable guide not only for how businesses will inevitably change in the years ahead, but how your organization can manage this change with minimal disruption or loss of market share.

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Review Books Brand Hotels 178

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

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Hotels Conference Learning-by-Doing Follow-up 150

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Change is not the enemy.

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Hotels Stress Resistance Restructuring 140

Terry Starbucker

SEPTEMBER 6, 2015

That evening, I dined with 3 of our Wyoming managers at a local hotel. It’s all going down” my Network Operations Center (NOC) manager reported to me. I sent my manager back to work on it and asked him to keep me posted. My NOC Manager knew it, and I knew it. But it turned out to be a lot worse than that.

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Leadership How To Engineering Bottom-up 150

Lead Change Blog

MARCH 17, 2015

The scene was a corporate cliché – the annual management meeting. I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. The guy beside me leaned over and knowingly whispered, “He doesn’t give a rat’s butt about the managers here tonight.”

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Hotels Morale Commitment CEO 150

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

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Airlines Leadership Short-term Long-term 130

Chart Your Course

SEPTEMBER 18, 2013

Three nights’ hotel accommodations, transportation during the boot camp, breakfast and lunch for each day, and one dinner with the Insights team. Customer Service customer service training DISC Training Employee Engagement Employee Motivation Articles customer relationship management values zappos' What’s included?

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Training Hotels Transportation Motivation 159

CEO Blog

SEPTEMBER 21, 2011

I stayed in a Delta Hotel. Delta is a midsize middle to high end Canadian hotel chain. It tells the story Ben who learns a number of powerful business/leadership lessons: 1. Or perhaps he is acting more like an adult - he sleeps when I talk about Time Management. I am just back from travel. Build your People.

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Hotels Competitive Advantage Learning-by-Doing Ethics 124

Terry Starbucker

MAY 31, 2015

I’d been at my leadership role for 6 years. Our quest needed to stay fresh, vibrant, and exuberant, and the best way to do that was through the words and actions of a new generation of leadership. I had met Clark four years previously when he was a young IT operations manager and taken a chance on him, and it paid off.

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Collins Leadership Operations Travel 150