Leading Blog

APRIL 8, 2020

Customers will remember which hotels and theaters offered a refund on unusable reservations, which newspapers dropped their paywall and provided free content, and which gyms quickly mobilized to send out daily video fitness classes.

Crisis 403

Crisis Short-term Customer Loyalty Long-term 403

Great Leadership By Dan

OCTOBER 2, 2012

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. In my opinion, Scott’s book is one of the best on senior leadership transitions, and much of the program will be based on its principles.

Freedman 230

Freedman Executive Coaching Participative McCarthy 230

Great Leadership By Dan

JULY 8, 2020

Hotels by AirBnB. And you need leadership that has a longer time horizon so you can invest in relationships. Once you know who they are, you can optimize not just your products, but your whole business—how you market, how you onboard, and how you support these people. Banks, by Paypal, Venmo, and ApplePay.

Business Model 282

Business Model Long-term KPI Loyalty 282

Lead Change Blog

OCTOBER 4, 2017

And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. He can be reached at Jamey@fpg.com.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership. Maybe all wasn’t lost to the marketing holding pattern after all. Finally, I arrived in Kalispell and checked into my hotel.

Succession 253

Succession Leadership Commitment Travel 253

Tanveer Naseer

MARCH 16, 2011

As such, regardless of whether your a seasoned marketer or a front-line manager for a team of computer programmers, “Wikibrands” can serve as a valuable guide not only for how businesses will inevitably change in the years ahead, but how your organization can manage this change with minimal disruption or loss of market share.

Review 178

Review Books Brand Hotels 178

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

Airlines 130

Airlines Leadership Short-term Long-term 130

Lead Change Blog

MARCH 17, 2015

I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. Our benefits suck, we have to stay in cheap hotels when we’re on the road, and he took away the daycare, casual Friday, and office parties at Christmas time.”. He paused to gauge my interest, and then continued.

Hotels 150

Hotels Morale Commitment CEO 150

Lead Change Blog

OCTOBER 4, 2017

And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. He can be reached at Jamey@fpg.com.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Lead Change Blog

SEPTEMBER 23, 2016

I’ve been tasked with the content marketing effort for a hotel website and a key part of it is the blogging strategy. In our example, we have a node for ‘hotel specific’ which is designed to encourage thought on potential blog titles that relate to the hotel itself. From each node, you can extend further to ‘child nodes’.

Stress 150

Stress Hotels Project Brainstorming 150

Tanveer Naseer

OCTOBER 25, 2011

Quitting your job is not something most employees would consider doing in light of today’s weak job market. And yet, this is exactly what one hotel employee recently did as seen in the aptly titled video “Joey Quits”, which has been viewed over 2 million times on YouTube.

Uncertainty 244

Uncertainty Bottom-up Goal Motivation 244

First Friday Book Synopsis

SEPTEMBER 4, 2013

Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (..)

Hotels 75

Hotels Books Review Blog 75

Lead Change Blog

FEBRUARY 12, 2015

When former Alfa Romeo CEO Luca de Meo came from Audi to head up marketing at Volkswagen AG, he realized the global function was filled with gossip and suspicion. I once checked into the Biscayne Bay Marriott hotel and witnessed Bill Marriott working the front desk. Add sprinkles to your leadership! Sprinkles Show You Care.

Open-book 150

Open-book Airlines CEO Hotels 150

Women on Business

DECEMBER 1, 2011

With the stock market tumbling in 2008, much of their pension funds have been underfunded for years and the pressure to work more quickly and for no increase in compensation and sometimes lack of benefits is causing her great frustration. Afterwards he had a dispute with the organization for hotel, restaurant and garment workers.

CIO 165

CIO Hotels Health Care Committee 165

LDRLB

OCTOBER 5, 2012

For example, Four Seasons Hotels puts candidates through five separate interviews. Other companies are integrating their HR and Marketing departments because they see their culture as being synonymous with their brand (I have noticed this emerging trend in my own research as well).

Books 115

Books Review Competitive Advantage Hotels 115

Next Level Blog

NOVEMBER 5, 2010

Even More Leadership Lessons from the Washington Redskins | Main | The Power of Courtesy » November 05, 2010 The Heroes of Walter Reed Yesterday, on a rainy afternoon in Washington, DC, I had the privilege of doing something that I wish every American had the opportunity to experience. 

Blog 144

Blog Executive Coaching Open-book Hotels 144

Chartered Management Institute

OCTOBER 31, 2024

His family run hotels and restaurants, and he began his working life as a translator, helping to ensure smooth communication between staff and visitors. Blog This is a space for people to stay up-to-date with all the latest knowledge, opinions and commentary on management and leadership topics from some industry leaders.

Hotels 52

Hotels Strategic Planning Blog Budgeting 52

Sales Wolf Blog

AUGUST 30, 2010

Here are five great posts from the HR, talent management, and leadership development blogosphere to kick off your work week and help you Maximize Possibility in your organization.  Check out his post to learn more about the fundamentals of effective leadership. .  I hope you had a wonderful weekend.  Enjoy!

Blog 124

Blog Maslow Talent Management Human Resources 124

Strategy Driven

JULY 25, 2021

For example, a course in leadership could help to earn you a leadership certificate. It can often become a fun challenge for hotels to earn that extra star rating, for an investment firm to achieve GIPS compliance or for a farm to achieve organic certification. Certification gives you something to aim for.

Ethics 106

Ethics Hotels Compliance Course 106

Chart Your Course

JANUARY 20, 2015

And while CEO Tim Dagenais says that’s pretty good for a company that size in those Upper Peninsula markets, he wanted to do better. Dagenais had high expectations, some of which included: Train employees to provide “guest” service similar to service in high-end hotels.

White Paper 100

White Paper Case Study Human Resources Hotels 100

Chart Your Course

FEBRUARY 29, 2016

As a strategic asset, it will create market shares for the company. Other organizations with powerful brand cultures include Zappos and Ritz-Carlton hotels. Leadership and Culture Because of the organic nature of healthy corporate culture, it starts with the leadership. As an asset, culture can generate revenue.

Skills 100

Skills Company How To Hotels 100

The Practical Leader

APRIL 6, 2022

” These shifts have profound implications for leadership and culture. And don’t delegate purpose to marketing. ” Hotel company: “ Making people away from home feel they are among friends.” Creating leadership energy is an inside job.

Mintzberg 111

Mintzberg Energy Pharmaceuticals McKinsey 111

Management Excellence

JUNE 8, 2011

From the symbolism of the annual off-site strategy event to the cost to the fact that strategic thinking time is reduced to a once or twice a year event, this approach is anachronistic in a world with markets and conditions changing daily. I will offer that they did allow for another layer of vetting and idea absorption.

Strategy 73

Strategy Hotels Planning Cost 73

Steve Farber

MARCH 13, 2017

Lublin researched this for her book, but she’s also experienced it first-hand as a corporate speaker and trainer on public relations and marketing topics.She knows that when an organization cultivates a reputation for kindness, it reaps rewards of “more visibility, more publicity, and more business.”

P&L 99

P&L Company Hotels Policies 99

In the CEO Afterlife

NOVEMBER 20, 2017

That career shift resulted in plenty of travel and lonely nights in hotel rooms. I began blogging about leadership, strategy, and branding on my website CEOafterlife.com – pumping out a blog every week. He also said he was shifting his own focus to the lucrative business book market. How would I use all of that down time?

CEO 100

CEO Hotels Blog Consultative 100

Eric Jacobson

NOVEMBER 27, 2013

No-cost 15 fruit and vegetable "brain foods" every day - Genesys Systems Integrator Fitness facility - Argosy Casino Hotel & Spa; Henderson Engineers Inc.; Tuition reimbursement - Argosy Casino Hotel & Spa Annual company golf championship - Holmes Murphy and Associates Family-friendly events - Renaissance Financial Corp.

Henderson 50

Henderson Hotels Ryan Company 50

Strategy Driven

JUNE 23, 2014

Jeffrey, Do you think it’s a waste of time to call a guest that has just checked out of my hotel to thank him or her for staying with us? Evangeline, If you’re going to call a customer after they’ve stayed in your hotel, first of all, you better make it short and sweet. Did the hotel accomplish their goals?

Hotels 62

Hotels Proposal Price Follow-up 62

Ron Edmondson

FEBRUARY 1, 2011

Home About Consulting Church Family Leadership Navigation: Home » Culture » This Week in Chicago: Bible, Blizzard and Son This Week in Chicago: Bible, Blizzard and Son February 1, 2011 in Culture , Uncategorized with 14 Comments I’m in Chicago this week. What a week to come to Moody Founder’s Week !

Edmondson 52

Edmondson Conference Hotels Consultative 52

Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Strategy Driven

JANUARY 26, 2011

A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. This emerging social era is about engaging everyone around you to redefine what you do and how you do it – including sales, marketing, R&D, customer support, and product development. And it does not stop there.

Media 66

Media Learning-by-Doing Open-book Company 66

Eric Jacobson

JULY 21, 2010

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! If revenue is down, or if youve lost a large customer, or if a new competitor has entered the market, let your team know. It's always been an important act of leadership to be authentic about good and bad news.

Mentor 62

Mentor Mission Statement Brainstorming Tips 62

Strategy Driven

MAY 23, 2016

Companies spend millions, sometimes billions of dollars in advertising, branding, merchandising, strategizing, and every other element of marketing that they believe will bring business success. But if there are people involved, marketing means nothing if the people are not great. What kind of statement is that?

Company 50

Company Advertising Merchandising Retail 50

Eric Jacobson

NOVEMBER 11, 2021

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Outsider is a classic Silicon Valley archetype who brings a “beginner’s mind” to a new market or industry. This leadership must come from you and your network of colleagues, partners and friends.

Entrepreneur 65

Entrepreneur Succession Self-aware Storytelling 65

Eric Jacobson

MARCH 25, 2021

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Outsider is a classic Silicon Valley archetype who brings a “beginner’s mind” to a new market or industry. This leadership must come from you and your network of colleagues, partners and friends.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

Strategy Driven

APRIL 27, 2016

Cindy Novotny has been branded a “Radical Mentor” by thousands of executives around the world for her straight forward, no nonsense approach to leadership. MCA is a premiere international consulting and training organization that specializes in service delivery, sales and leadership performance.

Guidelines 50

Guidelines Hotels Follow-up Commitment 50

Eric Jacobson

NOVEMBER 30, 2020

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Outsider is a classic Silicon Valley archetype who brings a “beginner’s mind” to a new market or industry. This leadership must come from you and your network of colleagues, partners and friends.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

First Friday Book Synopsis

JUNE 17, 2011

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System Joseph A. Michelli McGraw-Hill (2011) A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is attracted to and fascinated by organizational excellence.

Books 75

Books Review Class Analysis 75