Great Leadership By Dan

OCTOBER 9, 2012

I’ve recently had the opportunity to help design a brand-new open-enrollment Woman’s Leadership Development Program to be offered through the University of New Hampshire’s Executive Development Program. Here are 10 Elements of a Great Woman’s Leadership Development Program: 1. Start with a solid research foundation.

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Leadership Development Development Committee Leadership 249

Terry Starbucker

AUGUST 31, 2011

“Would you be interested in the chief operating job for a cable company with 400,000 customers?&#. I managed several jobs, and oversaw 5-10 staff accountants, but that was the extent of my leadership experience. So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head.

Hotels 304

Hotels Planning Execution Operations 304

Tanveer Naseer

JULY 22, 2014

Given how the focus of my speech was examining the role of charisma in leadership and how we can develop this trait to inspire and engage our employees, it would seem almost natural that the locale for this keynote was this elegant, almost regal ballroom located in one of the illustrious hotels found along Chicago’s “Magnificent Mile”.

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Charisma Leadership Conference Influence 277

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

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Govindarajan Hotels Business Model Software 254

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

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Simon Blanchard Hotels Attrition 260

Leading Blog

JANUARY 16, 2019

We might think of them as blind spots that adversely affect our leadership effectiveness. Jim Haudan and Rich Berens hope to help you uncover five common leadership blind spots by exposing the underlying assumptions behind the consequences we see played out over and over again in all types of organizations.

Strategy 338

Strategy Hotels Learning-by-Doing Organization 338

Great Leadership By Dan

OCTOBER 2, 2012

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. In my opinion, Scott’s book is one of the best on senior leadership transitions, and much of the program will be based on its principles.

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Freedman Executive Coaching Participative McCarthy 230

Great Leadership By Dan

JULY 8, 2020

Hotels by AirBnB. You need people on your team with both strategic and operational skills—two very different kinds of people. And you need leadership that has a longer time horizon so you can invest in relationships. Banks, by Paypal, Venmo, and ApplePay. Taxis by Uber & Lyft.

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Business Model Long-term KPI Loyalty 282

Leading Blog

NOVEMBER 20, 2019

He organizes the book in terms of the changing nature of his leadership responsibilities as he moved up the ranks. First, he learned face-to-face or direct leadership. Finally, he covers the challenges and techniques relevant to strategic leadership from a senior military officer’s perspective. It requires discipline and trust.

Fashion 231

Fashion Learning-by-Doing Operations Hotels 231

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership.

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Succession Leadership Commitment Travel 253

Nathan Magnuson

DECEMBER 10, 2012

A couple summers ago I had the incredible opportunity to attend a one week Dynamics of International Terrorism course with the Air Force Special Operations. As enthralled as I was with the presentations, one poignant leadership lesson stood out which I knew I’d have to eventually share. If so, ppl will follow your leadership advice!

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Open-book Mentor Learning-by-Doing Hotels 293

Terry Starbucker

MAY 31, 2015

I’d been at my leadership role for 6 years. We had worked hard to get our operations in order and build a great team. The fact was, I was getting more comfortable with being more detached from the day-to-day operating decisions. You’re already the SVP of Operations. It was time. What can I be promoted to?

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Collins Leadership Operations Travel 150

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

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Airlines Leadership Short-term Long-term 130

Tanveer Naseer

MARCH 16, 2011

However, it does provide a good backdrop for leaders who are still unsure of the role social media will play in how their organizations operate. Social Media and the True Meaning of Leadership. Where the book really gets interesting is when the authors begin to discuss their “FLIRT model”.

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Review Books Brand Hotels 178

Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. We were stunned!

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Hotels Greenleaf Compliance Licensing 150

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. For each of our various stops along the way, we reserved a room at a Howard Johnson hotel. We knew that all across the country these hotels were decorated with exactly the same wall colors, lamps, and bedspreads.

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Hotels Stress Resistance Restructuring 140

Terry Starbucker

SEPTEMBER 6, 2015

That evening, I dined with 3 of our Wyoming managers at a local hotel. It’s all going down” my Network Operations Center (NOC) manager reported to me. That was the thing about the leadership team we had built – I never had to “come down” on them. We had spun something bad into leadership gold. The entire IP network”.

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Leadership How To Engineering Bottom-up 150

Terry Starbucker

APRIL 3, 2016

In 2007, while SVP of Operations for Bresnan Communications, a cable TV company with 300,000 customers in 4 Rocky Mountain states, I was searching for a solution to a problem that had been eluding me for many years – a simple way to connect the 1,100 employees I was responsible for around a higher cause that went beyond profit.

Leadership 150

Leadership Operations Policies Hotels 150

Next Level Blog

JULY 14, 2010

travelling from the airport to the hotel, checking in, mini-bar policy, restaurant selection and dining rules)? Summer, when the road warrior, business travel divas deign to disrupt their routine to fly with their families on vacation. We’ve got 10 rules so far and haven’t even taken off yet. Click Here.

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Travel Blog Executive Coaching Learning-by-Doing 238

Mike Cardus

OCTOBER 2, 2013

At the Millennium Hotel – Buffalo NY. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. At the Millennium Hotel. ASQ Buffalo 2013 Quality Conference. Registration [link].

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Conference Quality TRIZ Seminar 102

Mike Cardus

OCTOBER 9, 2013

Where: Millinnium Hotel 2400 Walden Ave Cheektowaga NY 14225 Register and Learn More… [link]. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. Event Information.

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TRIZ Innovation Workshop Hotels 102

LDRLB

OCTOBER 5, 2012

For example, Four Seasons Hotels puts candidates through five separate interviews. While the companies Parker studies are mostly Canadian, almost all of them operate globally. He holds a Master of Arts in Leadership from Trinity Western University and is working toward a Doctorate in Strategic Leadership at Regent University.

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Books Review Competitive Advantage Hotels 115

Skip Prichard

AUGUST 25, 2019

” Those words are printed on the back cover of Five Frequencies: Leadership Signals that Turn Culture into Competitive Advantage. I followed up with the authors to learn more about their leadership philosophy. There’s nothing wrong with operating out of self-interest. 5 Leadership Frequencies. What Leaders Tolerate.

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Competitive Advantage Leadership Analysis Tips 101

Next Level Blog

NOVEMBER 5, 2010

Even More Leadership Lessons from the Washington Redskins | Main | The Power of Courtesy » November 05, 2010 The Heroes of Walter Reed Yesterday, on a rainy afternoon in Washington, DC, I had the privilege of doing something that I wish every American had the opportunity to experience. 

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Blog Executive Coaching Open-book Hotels 144

Sales Wolf Blog

AUGUST 30, 2010

Here are five great posts from the HR, talent management, and leadership development blogosphere to kick off your work week and help you Maximize Possibility in your organization.  Check out his post to learn more about the fundamentals of effective leadership. .  I hope you had a wonderful weekend.  Enjoy!

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Blog Maslow Talent Management Human Resources 124

Chart Your Course

JANUARY 20, 2015

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Customer complaints are down from one a week to one a quarter. And read on… there are even more!

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White Paper Case Study Human Resources Hotels 100

Innovation Excellence

JULY 27, 2016

This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency. The hospital borrowed some of the practices of a five star hotel and hired a new.

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Innovation Hotels Organization Efficiency 69

CO2

JUNE 28, 2010

These room systems have been somewhat complex to operate and typically require expensive dedicated networks or quality of service enhanced bandwidth. Sometimes that is the company meeting room but often times it is at their desk, home office, hotel room, or even a coffee shop!

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Video Quality Executive Coaching Conference 79

LDRLB

JULY 20, 2015

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort.

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Hotels Sports Operations Creativity 60

Chartered Management Institute

NOVEMBER 14, 2023

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG. COVID-19 has changed this perspective completely.

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Crisis Management Committee Hotels Webinar 52

The Center For Leadership Studies

JUNE 7, 2024

I suppose operating under that premise I viewed the selection by ATD as some combination of disingenuous and/or self-serving. We (The Center for Leadership Studies) were both surprised and honored to receive recognition from ATD as the 2024 Island Booth Award Winner ! Well … guess what? McConaughey was the perfect choice!

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Conference Training Industry Hotels 52

Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. For example, a hotel or restaurant chain might measure the average time between remodeling projects as an important driver of health.

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ROIC Balanced Scorecard Metrics McKinsey 62

Mark Sanborn

JANUARY 12, 2022

The short answer is intentional leadership. When Qubein took the leadership role, the university ’ s culture wasn ’ t defined. It just existed, the culmination of former leadership—the good, the bad and everything in between. Everything operated as its own unit. Leadership by Being Engaged. Groups didn ’ t connect.

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Case Study Education Learning-by-Doing Brand 81

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

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Operations Hotels Finance Process 11

Strategy Driven

APRIL 4, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. I ended up with that job and found out what it really means to lead in a high turbulence environment.

How To 50

How To Chief Information Officer Politics Tourism 50

Deming Institute

APRIL 25, 2016

I don’t want a surgeon to operate on me that doesn’t know anatomy. I left the hotel, went to the airport, got on the plane and I flew home to my family. ” He’s right, I was seeing for the first time in my experience in systems leadership a way to think that I could identify with as a science. I hated it.

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Deming System Senge Learning-by-Doing 28

Harvard Business Review

APRIL 21, 2011

Unlike brick-and-mortar operations replicated in a cheaper clime, a virtual call center is a fluidly shifting amalgam of individual operators, each working from his or her own home, not employees of the company but agents controlling their schedules and the calls they choose to do.

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Call Center Offshoring Charisma Video 15