Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

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Hotels Bureaucracy Policies Process 312

Women on Business

SEPTEMBER 23, 2011

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

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Hotels Wireless CEO Long-term 150

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. Simons’ team defines behavioral integrity as “managers keeping their promises and demonstrating espoused values.” which translated into $250K for each hotel!

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Simon Blanchard Hotels Attrition 260

Lead Change Blog

DECEMBER 16, 2014

Lorena Hathaway ( @lorenahathaway ), Director, Global Product Management, Location Intelligence, Pitney Bowes Software. Eliot Johnson ( @eliotjohnson ), Senior Manager, Global Social Media, KPMG. Kevin Hunt ( @kevin_hunt ), Social Media Manager, General Mills. Abigail Cusick ( @cusick ), Senior Manager, Social Media, BravoTV.

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Brand Influence Quinn Media 346

N2Growth Blog

MAY 22, 2014

On a more optimistic note, there are many great leaders and organizational cultures such as Hyatt Hotels, Charles Schwab, Wegmans Food Markets and many more who have done much to inspire high engagement. Leadership Talent Management bad leaders Bad Leadership Good Leadership Grant Wattie Seagull Leadership What''s a Bad Leader'

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Short-term Long-term Survey Ethics 407

Terry Starbucker

AUGUST 31, 2011

I was an Audit Manager at a public accounting firm. I managed several jobs, and oversaw 5-10 staff accountants, but that was the extent of my leadership experience. So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head. I thought it was a joke at first, so I “played along&#.

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Hotels Planning Execution Operations 304

Great Leadership By Dan

APRIL 5, 2019

He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees.

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Leadership Hotels Learning-by-Doing Leadership Development 274

Strategy Driven

AUGUST 7, 2019

Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. Is the hotel business right for you? This may be influenced by the location of the hotel.

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Hotels Travel Entrepreneur Cost 12

Leading Blog

MARCH 1, 2019

As the co-founder and former president of Ritz-Carlton Hotel Co., The Making of a Manager : What to Do When Everyone Looks to You Julie Zhuo. Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: great managers are made, not born.

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Books Leadership Handbook Competitive Advantage 254

Jesse Lyn Stoner Blog

JANUARY 7, 2014

It was used by the Seaport Hotel and World Trade Center when they opened under new management. It was used by Jackson Hole Ski Resort to reconsider their strategic direction. It was when the Boston Gardens closed and they opened the new Fleet Center building.

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Hotels Process Power Organization 205

Women on Business

AUGUST 26, 2012

” Read More Details: Anger as Iran Bans Women from Universities via telegraph.co.uk.

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Hotels Engineering Policies Report 179

Strategy Driven

NOVEMBER 25, 2019

Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. This is where hotel marketing comes to the fore, because it includes a range of strategies that can be combined into one cohesive marketing campaign.

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Hotels Marketing Tips Audience 65

Kevin Eikenberry

MAY 16, 2012

I put this slide on the screen yesterday, while giving a talk on hiring strategies for Choice Hotels International Convention. If you want to hire rock stars, you can’t wait until you have an opening to start thinking about hiring. Here’s an exercise to do today to help you implement this idea. [.].

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Hotels How To Strategy Talent Management 193

Leading Blog

APRIL 29, 2013

Chip Conley, founder of Joie de Vivre Hotels, explains, "Being a giver is not good for a 100-yard dash, but it''s valuable in a marathon." Because they tend to be trusting and optimistic about other people''s intentions, in their roles as leaders, managers, and mentors, givers are inclined to the potential in everyone."

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Bottom-up Hotels Short-term Motivation 285

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

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Blog Hotels Follow-up Learning-by-Doing 404

Strategy Driven

AUGUST 21, 2024

Advancing your career in hospitality management is about more than just moving up the ranks—it’s about continuously growing and adapting in a dynamic industry. So, without any further ado, let’s dive in and discover how you can elevate your career in hospitality management to new heights!

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Career Management Hotels How To 107

Leading Blog

APRIL 8, 2020

I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

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Crisis Short-term Customer Loyalty Long-term 370

HR Digest

OCTOBER 15, 2024

Going on vacation means a relaxing time for you and me, but not so much for the hotel staff who are forced to go above and beyond to cater to our needs. Boston hotel workers have gone on strike, demanding fair wages and a sustainable schedule to make it easier for them to do their jobs.

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Hotels Travel Conference Review 52

The Horizons Tracker

NOVEMBER 23, 2023

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits. ”

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Hotels Influence Ethics GDP 124

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined. He always said, “You’re as good as anybody, but you’re no better than anybody.”

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Follow-up Open-book Learning-by-Doing Hotels 360

Lead Change Blog

APRIL 2, 2019

Steve shares: “As we climb the corporate ladder we ‘forget,’ intentionally or not, to say hello to the many foundational employees who keep the business running; the restaurant dishwasher, hotel housekeeper, mail room clerk, or department store stock person. More on the Leadership-Management Debate.

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Leadership Development Development Leadership Learning-by-Doing 374

Great Leadership By Dan

OCTOBER 2, 2012

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. It went like this: “Dan, I just found out I’m going to promoted to a senior manage on Monday. Is there a senior manager school I could go to ASAP?”.

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Freedman Executive Coaching Participative McCarthy 230

Let's Grow Leaders

FEBRUARY 13, 2015

I had a mid-afternoon keynote in Alexandria, VA and strolled down the street from my hotel to find lunch at a local restaurant. The consultant inside me demanded I learn a bit more about the restaurant manager whose leadership no doubt contributed to her ingenuity and warmth. I melted on the spot!! Creating a Customer-Focused Culture.

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P&L Hotels Energy Innovation 180

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

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Hotels Conference Learning-by-Doing Follow-up 150

LDRLB

DECEMBER 22, 2014

He teaches at Warwick Business School and consults with companies such as Phillips, Langham Hotels, Oracle, PWC, Microsoft, and Virgin. In this interview, we discuss how to manage ideas and execution for outstanding results. Max holds a PhD and MBA with a speciality in strategic change and an MSc in Psychology.

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Hotels Creativity Innovation Consultative 155

LDRLB

DECEMBER 22, 2014

He teaches at Warwick Business School and consults with companies such as Phillips, Langham Hotels, Oracle, PWC, Microsoft, and Virgin. In this interview, we discuss how to manage ideas and execution for outstanding results. Max holds a PhD and MBA with a speciality in strategic change and an MSc in Psychology.

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Hotels Creativity Innovation Consultative 142

Great Leadership By Dan

OCTOBER 8, 2020

As part of this effort, Dave held a multi-day off-site meeting including both middle and top management. On the second day of the event, one of Dave’s senior-staff members (without consulting Dave) sent middle management home to save travel and hotel costs. He was working hard to create a healthy work culture.

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Hotels Middle Management Career Talent Management 198

Strategy Driven

AUGUST 9, 2019

A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel. The location of your hotel will have a significant impact on its success.

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Hotels Tips Succession Transportation 10

Great Leadership By Dan

JANUARY 24, 2012

In former roles, in managing leadership development programs at large companies, I would always take the time to talk to participants before and after they attended an external executive development program. Successful senior managers are especially prone to this. Meet with your manager before and after the program.

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Execution Development ROI Participative 231

Women on Business

APRIL 25, 2011

She was a precocious, spunky, creative little girl who roamed the halls of an exotic Manhattan hotel and learned about management at the young age of six and could become the CEO of just about any multi-national company.

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Hotels Fashion Creativity Learning-by-Doing 217

Michael Lee Stallard

SEPTEMBER 15, 2010

On another topic, stay tuned for details on new public engagements Jason Pankau and I recently committed to including for the Singapore HR Summit, TCU’s Tandy Executive Leadership Series, The New Talent Management Network and the Corporate Executive Board’s Toolbox for HR. why is everyone smiling? why is everyone smiling?

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Innovation Conference Kaplan Talent Management 210

Leading Blog

JANUARY 16, 2019

Employees fail to connect with the strategy, leaders are frustrated about the lack of progress, and managers just try to hold the ship together. To this point: People must believe it’s their store, their hotel, their office, their factory, or their hospital. We can’t present our way into the hearts and minds of people.

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Hotels Strategy Learning-by-Doing Organization 314

Tanveer Naseer

MARCH 16, 2011

As such, regardless of whether your a seasoned marketer or a front-line manager for a team of computer programmers, “Wikibrands” can serve as a valuable guide not only for how businesses will inevitably change in the years ahead, but how your organization can manage this change with minimal disruption or loss of market share.

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Review Books Brand Hotels 174

Lead Change Blog

DECEMBER 23, 2019

In part due to their agile and adaptable leadership style, they are able to create self-managing teams that collaborate together on projects. They appreciate the need for self-managing teams and shared leadership that comes together to address a specific concern and then dissipates once the project is completed.

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Leadership Leadership Styles Hotels Core Competence 154

Lead Change Blog

OCTOBER 4, 2017

Prior to joining Forrest Performance Group (FPG) in his current role as human performance strategist, Jamey served in a senior leadership capacity with The Ritz-Carlton Hotel Company. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. He can be reached at Jamey@fpg.com.

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Customer Loyalty Forrester Loyalty McKinsey 228

CEO Blog

SEPTEMBER 21, 2011

I stayed in a Delta Hotel. Delta is a midsize middle to high end Canadian hotel chain. Or perhaps he is acting more like an adult - he sleeps when I talk about Time Management. I am just back from travel. The missed on 2 counts this time. There was no regular tea in the room. He is way ahead for his age.

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Hotels Competitive Advantage Ethics Travel 124

Lead Change Blog

MARCH 17, 2015

The scene was a corporate cliché – the annual management meeting. I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. The guy beside me leaned over and knowingly whispered, “He doesn’t give a rat’s butt about the managers here tonight.”

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Hotels Morale Commitment CEO 150