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More to Success than Money and Metrics

Lead Change Blog

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity.

Metrics 370
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Benefits of Outsourcing Staff Services and Platforms in the Hotel Industry

Strategy Driven

Hotel business owners must find the best candidates for the various roles in a hotel. The trends in the hotel sector are evolving. A hotel strategy should be synced with modern-day needs, ranging from the increase in costs to customer demand and expectations. Efficient management of processes. It is economical.

Hotels 122
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Building Trust Through Behavioral Integrity

Great Leadership By Dan

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. Simons’ team defines behavioral integrity as “managers keeping their promises and demonstrating espoused values.” which translated into $250K for each hotel!

Simon 260
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So What Makes You Think You Can Be A Leader?

Terry Starbucker

“Would you be interested in the chief operating job for a cable company with 400,000 customers?&#. I was an Audit Manager at a public accounting firm. I managed several jobs, and oversaw 5-10 staff accountants, but that was the extent of my leadership experience.

Hotels 304
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How to Advance Your Career in Hospitality Management

Strategy Driven

Advancing your career in hospitality management is about more than just moving up the ranks—it’s about continuously growing and adapting in a dynamic industry. So, without any further ado, let’s dive in and discover how you can elevate your career in hospitality management to new heights!

Career 107
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Are you Ready for the Next Level?

Great Leadership By Dan

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. It went like this: “Dan, I just found out I’m going to promoted to a senior manage on Monday. Is there a senior manager school I could go to ASAP?”.

Freedman 230
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The Factors That Influence Acceptance Of AI In Hospitality

The Horizons Tracker

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits.

Hotels 119