Remove Hotels Remove Management Remove Technology
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How Leaders Can Understand and Work More Effectively with Four Generations in the Workplace

Great Results Team Building

They came of age during the early technological revolution, making them adept at using email and other digital tools. Implement Reverse Mentoring : In addition to traditional mentorship, leaders should consider reverse mentoring, where younger employees mentor older ones, particularly on technology and modern workplace trends.

Mentor 173
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30 Influencers Behind the Brands We Love

Lead Change Blog

Lorena Hathaway ( @lorenahathaway ), Director, Global Product Management, Location Intelligence, Pitney Bowes Software. Eliot Johnson ( @eliotjohnson ), Senior Manager, Global Social Media, KPMG. Padmasree Warrior ( @Padmasree ), Chief Technology & Strategy Officer, Cisco. Amplifiers.

Brand 346
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Invest in Technology.

Airlines 263
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The Factors That Influence Acceptance Of AI In Hospitality

The Horizons Tracker

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits. .

Hotels 119
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April 2019 Leadership Development Carnival

Lead Change Blog

Steve shares: “As we climb the corporate ladder we ‘forget,’ intentionally or not, to say hello to the many foundational employees who keep the business running; the restaurant dishwasher, hotel housekeeper, mail room clerk, or department store stock person. More on the Leadership-Management Debate.

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When Fear Shows Up

Lead Change Blog

My wife Karalee and I were in Santa Cruz for a conference with my long-time technology friends where we spent the weekend collaborating and discussing the future of technology and innovation. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone.

Hotels 150
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Fear Of Technology Leads To High Staff Turnover In Hospitality

The Horizons Tracker

The study, which included over 620 lodging and food service employees, found that “robot-phobia”—the fear that robots and technology will take human jobs—increased job insecurity and stress. The effect was stronger among those with real experience working with robots and affected both managers and frontline workers.