Human Resources Innovation Merchandising 
In the CEO Afterlife
NOVEMBER 13, 2011
I’ve never thought of the homeless as innovative or entrepreneurial. Beneath the pier and within reach of your coins from above are 5 picnic blankets spread six-feet apart, each with novel merchandising themes to entice charitable currency. Human Resources. Homeless, Not Helpless: Entrepreneurship in Unlikely Places.
In the CEO Afterlife
APRIL 5, 2016
Companies say they want to be customer-centric, to be innovative, to produce outstanding products and services, to be environmentally responsible, to be socially responsible, and so on. Bean , the idea of selling really good merchandise at a reasonable profit and treating customers like human beings is worth the effort.
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You're Not the Boss of Me
OCTOBER 31, 2010
They stifle creativity and innovation. As they often say in retail stores about handling merchandise, “ If you break it you own it”. If we are to encourage the innovators of our time we must also accept that rules should be subject to rigorous question and challenge.
Harvard Business Review
FEBRUARY 15, 2012
Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."
Harvard Business Review
NOVEMBER 15, 2017
Pioneers of new business models, such as Alibaba and Amazon, are launching innovations in rapid succession, such as voice ordering and real-time pricing, while simultaneously building scale and driving down costs. Danita Delimont/Getty Images. Few industries are being disrupted as drastically as the retail industry.
Harvard Business Review
JUNE 26, 2017
As the industry moved toward an emphasis on customer service and merchandising, the company fell behind, because its employees were focused more on increasing inventory turns and sales per square foot. For example, at a grocery store chain I worked with, employees were steeped in an operations culture that valued efficiency and productivity.
Harvard Business Review
JANUARY 27, 2017
The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. Human leadership defers to demonstrable algorithmic power.
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