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Increasingly HumanResources (HR) or Organizational Development (OD) teams are being asked to drive and deliver internal communications, but what is an internal communications plan and how do you go about writing and applying one? Project KPI dashboard.Contracts/ budgets. Leadership team employee meeting (open to all).
Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. Process and decision owners determine the resource allocations and whether autonomy should lead to greater innovation, optimization, or both. Their results should humble those who privilege human agency.
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