Standard Operating Procedures Can Make You More Flexible
Harvard Business Review
APRIL 30, 2013
Twenty years ago my friends Michael Treacy and Fred Wiersema asserted in their HBR article "Customer Intimacy and other Value Disciplines" that leading companies succeed by excelling at one of three "value disciplines" — operational excellence, customer intimacy or product leadership — while meeting industry standards in the other two.
Let's personalize your content