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It’s HR’s Job: While HR certainly plays a significant role in the development and management of policies that can help or hurt culture, it’s the responsibility of everyone inside the organization to create and maintain a thriving culture. Middle managers are instrumental in creating a deep personal commitment to change. Walk the talk.
So much so that we see them as “the way things work” and forget that bureaucracies were once innovations too. As business became more complex, these rigid structures grew increasingly untenable and so management theorists began to look for another way— matrixed organizations. Networked doesn’t mean flat.
When I was first in leadership as a retail manager, I could set the schedule for people, tell them what to do and hold them accountable for routine tasks. In informal leadership environments, the way a leader leads becomes more important than the management abilities of the leader. And then 2020 came. .
When I was first in leadership as a retail manager, I could set the schedule for people, tell them what to do, hold them accountable for routine tasks with high expectations, and then evaluate them by whether or not they did the job. To lead today we must learn to think outside some things once considered normal in leadership.
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