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Innovating in Uncertain Times: Lessons from 2022

Harvard Business Review

Plus strategies for driving transformative growth in 2023.

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Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities. The old way was information management; the new way is information intelligence. The fact is that the ability to innovate has never been more possible and has never happened faster.

CIO 8
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Moving from Transaction to Engagement

Harvard Business Review

Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. Utilize a multitude of media styles for user experience. Engagement systems embrace the multi-media, social-led user experience.

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What Google Glass Reveals About Privacy Fears

Harvard Business Review

Couple the lack of transparency of marketing generally with the shock of new technology, and you get anxiety over information use that increasingly translates into calls for legislation or regulatory intervention. Legal solutions are by their nature blunt instruments for managing uncertainty. Communication Innovation Politics'

Morale 8
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Avoiding the Schizophrenic IT Organization

Harvard Business Review

Over the next two years, this change in how sales people interact with customers will redefine what the product content will be, how the sales staff will use a new CRM platform to record visits online, and how new insights will be derived from these interactions across sales, marketing, and brand management — ultimately driving decisions.

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Hospitals Can Work Better

Harvard Business Review

Even more disturbing, a Hearst media study suggests that preventable medical errors (including infections) lead to at least 200,000 deaths per year , double the estimates from several years ago. Do you have other thoughts or experiences about how hospitals can be managed more effectively? It's something we all have a stake in.