Strategy Driven

DECEMBER 28, 2010

To avoid this risk requires informing management decisions with comparable, value-based data related to the entire body of organizational initiatives. This unavoidable phenomenon increases the risk of project duplication and diversion of funds from relatively high value projects to less impactful ones.

Project 50

Project Management Newsletter Diversity 50

Strategy Driven

NOVEMBER 4, 2010

About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management.

Supply Chain 57

Supply Chain Retail Bottom-up Newsletter 57

Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Ask Atma

JANUARY 2, 2011

And the Fundaments of managing by objectives : Cascading of organizational goals and objectives, (For example, a top level goal of increasing sales by 20% over a defined period may require a bottom level goal of increasing marketing effectiveness or marketing coverage in order to reach the sales set.). Enhance customer service.

Management 40

Management CRM Objective Human Resources 40

Strategy Driven

MAY 19, 2016

So: manage change first to set up the buy-in; then offer information. Conventional sales, marketing, training, coaching, parenting, and leadership models use sharing and gathering information at their core. Hence long sales cycles/lost sales and implementation problems, ignored advice, and lost opportunities.

Information 50

Information Resistance System Software 50

Kate Nasser

DECEMBER 15, 2018

Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser. The post Reach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX appeared first on KateNasser.com.

CIO 57

CIO Information Technology Technology Information 57

Harvard Business Review

MAY 18, 2011

He blamed the Japan earthquake, the anemic PC market, and a troubled services organization. While HP was once the technology leader that could do no wrong, market watchers are now concerned that the company does not have a clear strategy to overcome its problems. The technology market is the epitome of creative destruction.

Software 15

Software Technology Intellectual Capital Marketing 15